Macbook Air Expired on the Shelf?
Hi folks:
Bought a brand new top of the line Macbook Air 16 GB/1TB over a year ago. Since I do not travel as much during COVID, did not have a need/chance to even take the plastic off the box until a week or so ago. Finally, I unboxed the Air and migrated my stuff from one of the my older Macs. However, after migration it looked like 1) the battery was absolutely dead and did not charge over 1%;
2) the machine was struggling with simplest/smallest tasks or files, was very slow, and fan was almost always on.
Called Apple Support, they suggested to take to a store for battery and upgrade to new OS for slowness. Upgrading OS to Mojave seemed to kill the Mac as it never got out of recovery/black screen mode. Folks at the store said that battery and SMC(?) sensor were bad, likely requiring replacing both battery and motherboard. He said to talk to Apple so maybe they would do something out of good will because it's either manufacturing defect or I spilled some water on it (I didn't). Called Apple Support again and a much less friendly guy said that because of new architecture with security chip it's perfectly normal for Macbook Air hardware to expire if it's not used and that it's my fault I did not unbox it within warranty period.
Anyone had a similar experience? Can Air really expire while still in shrink wrap and on a shelf in perfectly air conditioned space? If not, anyone knows a good email or phone number for Apple's customer relation's department?
I am a bit miffed. This is my 6th or 7th Macbook but the very first one that is virtually dead straight out of the box - they normally seem to last for years.
PowerBook
