Since updating to 11.6.2 the Mac will no longer connect to software update. It says 'checking for updates' but the clock just continually spins. Help needed please.
iMac, OS X 10.11
Sorry for all the Hoops you have been asked to put this computer through : - ((
This specific issue has been happing with regularity since about Thursday Last week and has continues to this date.
It appears from reports on these Forums, the Apple Servers and Update Delivery Mechanism is misbehaving again.
Suggestion is reboot the computer in Safe Mode .
1 - Attempt the Software Update in System Preferences again
Should that prove fruitless
Restart in Recovery Mode Command + r immediately at restart and choose Reinstall macOS. This method should bring down the most recent version of Big Sur 11.6.3 and install.
Sorry for all the Hoops you have been asked to put this computer through : - ((
This specific issue has been happing with regularity since about Thursday Last week and has continues to this date.
It appears from reports on these Forums, the Apple Servers and Update Delivery Mechanism is misbehaving again.
Suggestion is reboot the computer in Safe Mode .
1 - Attempt the Software Update in System Preferences again
Should that prove fruitless
Restart in Recovery Mode Command + r immediately at restart and choose Reinstall macOS. This method should bring down the most recent version of Big Sur 11.6.3 and install.
TY for your reply. I have no VPN or antivirus software. I entered your line 'softwareupdate --list-full-installers' into terminal and it said was...
Last login: Tue Jan 25 17:16:02 on console
The default interactive shell is now zsh.
To update your account to use zsh, please run `chsh -s /bin/zsh`.
For more details, please visit https://support.apple.com/kb/HT208050.
Mac1:~ mac1$
Mac1:~ mac1$ softwareupdate --list-full-installers
Finding available software
When I run the above command this is what this computer get as an output in a matter of seconds >>
Finding available software
Software Update found the following full installers:
* Title: macOS Monterey, Version: 12.2, Size: 12156325205K, Build: 21D49
* Title: macOS Monterey, Version: 12.1, Size: 12157035487K, Build: 21C52
* Title: macOS Monterey, Version: 12.0.1, Size: 12128428704K, Build: 21A559
* Title: macOS Big Sur, Version: 11.6.3, Size: 12435122667K, Build: 20G415
* Title: macOS Big Sur, Version: 11.6.2, Size: 12433351292K, Build: 20G314
* Title: macOS Big Sur, Version: 11.6.1, Size: 12428472512K, Build: 20G224
* Title: macOS Big Sur, Version: 11.5.2, Size: 12440916552K, Build: 20G95
p.phillips@Ps-Mac-Mini-M1 ~ %
If your computer is taking a long time like in minutes - something is seriously less than correct on this computer.
Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor and Safe to use
The application is free or paid from added features.
Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.
Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.
This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.
The The Built in Security is all that is required.
As an addition, when I tried to close terminal it said...
_____
Do you want to terminate running processes in this window?
Closing this window will terminate the running process softwareupdate.
____
I will assume it is doing something and leave it open for a bit although it doesn't appear to be doing anything.
Thank you! If I could buy you a pint I would. Software update worked in safe mode and downloaded latest os (it was the slowest download in the world but we got there!). All resolved and software update working for future updates.
Thanks very much! Etrecheck report pasted as additional text...
Your are welcome and Thank you too.
Do come back to the ASC Forums, in the future, if / or when additional question may arise
Any VPN involve ?
Any Antivirus Software installed and running ?
Terminal Command without Quotation Marks and what is the output ?
" softwareupdate --list-full-installers "
Wonderful, thank you! I will try this and report back soon :-)
Do keep us posted on the progress - time permitting :-))
Since updating to 11.6.2 the Mac will no longer connect to software update. It says 'checking for updates' but the clock just continually spins. Help needed please.
