mail issues with iOS 15.3

Installed 15.3 last night, this morning I found a legitimate email in junk folder so moved it to inbox. It disappeared, but only in Mail. I can see it if I log into my email account. Checked every folder in Mail, it’s gone.

iPhone 11, iOS 15

Posted on Jan 28, 2022 11:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 29, 2022 3:14 PM

Hello mizcue,


We're glad you thought to ask Apple Support Communities about the issue you're having with missing an email in the Mail app, but seeing it when you sign in to the webmail provider area. If you haven't already, quit the Mail app and restart your iPhone to see if fresh connections help: Restart your iPhone


If not, and if the account is not a POP account, remove it and add it back to see if it starts syncing as expected. Those steps can be found under "Remove your email account and set it up again" here: If you can't receive email on your iPhone, iPad, or iPod touch


Let us know how it goes.


Take care.

2 replies
Question marked as Top-ranking reply

Jan 29, 2022 3:14 PM in response to mizcue

Hello mizcue,


We're glad you thought to ask Apple Support Communities about the issue you're having with missing an email in the Mail app, but seeing it when you sign in to the webmail provider area. If you haven't already, quit the Mail app and restart your iPhone to see if fresh connections help: Restart your iPhone


If not, and if the account is not a POP account, remove it and add it back to see if it starts syncing as expected. Those steps can be found under "Remove your email account and set it up again" here: If you can't receive email on your iPhone, iPad, or iPod touch


Let us know how it goes.


Take care.

Jan 29, 2022 10:22 PM in response to TammyW_03

I did restart my phone, but the email still did not show up. It's not that I couldn't receive mail; the mail was incorrectly sent to the junk folder. I moved it to my inbox, and that's when it disappeared from Mail. I opened the email from the webmail inbox and forwarded it to myself, and it showed up in Mail on my phone. So it's a strange glitch but I do have it now in Mail on my phone.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

mail issues with iOS 15.3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.