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I've done the hard restart - Volume up, Volume down, Hold power button until Apple logo shows - and nothing changes. Same condition as before. I can call my phone and it rings, but nothing on the screen works. What to do now? Please advise!
I just explained above I did the hard reset until the Apple logo shows up several times.
It gets to my home screen where nothing swipes.
I also did the Recovery Mode procedure several times with the power cord attached to my iMac and then into iTunes.
Twice doing the UPDATE option.
Once doing the RESTORE option.
Each time when that's all over, I am back to the start screen where nothing swipes.!
... something is still working inside because I see notification tabs and the time is correct on the start screen. But nothing swipes!!
I did as you suggested. RESTORED iPhone on iTunes 12.9.2.5 with OS10.14.3
Connected to my iMac.
It looked like something was working in iTunes for about an hour.
Still cannot swipe my iPhone. When I touch the power button, all I see a notification again, the time at top of screen, date, battery icon, etc.
Same as before and same as 4 days ago!
I need to scream! :-(
I'm not sure why this thread says SOLVED. It is not! :-(
I had to buy a new iPhone 12 today. That was costly! :-(
I will keep the frozen one and see if I can get it fixed somewhere.
I am now trying to load my iCloud data. When I connect it to iTunes in my iMac, it asks me if I want to "Setup as new iPhone" OR "Restore from backup" which is an old iPhone I had in 2018.
I guess I am doing this wrong. How do I download files from iCloud where everything is?
As a separate post, if you have an iCloud backup you should be able to restore it. If you don’t you can still restore data (but not apps) that you synced to iCloud; just go to Settings/[your name]/iCloud and turn on the switches for everything you synced to iCloud.
Lawrence,
I have spent days trying to fix this and I've done everything you mentioned plus more, if you read this thread.
And spent time with Apple Care staff. No one has been able to offer a solution why my iPhone will not swipe or respond to touch.
My phone store would not even give me any money for it. I'm getting my new 12 set up now and will try to find someone somewhere who might be able to physically repair the 11. The store told me if I get it fixed would still be worth $500 Cdn.
OK, did you have automatic iCloud backups enabled on the old phone? If you did, log in to your Apple ID on the new phone, and when you set it up it should give you the opportunity to restore the most recent iCloud backup.
You can use iCloud 2 ways, for backup and for sync. They are mutually exclusive. Anything that you sync to iCloud will be excluded from the backup. You can do both, of course. Restoring a backup restores iOS settings as well as app data that is not synced, then the phone will automatically download the apps that use that app data. After the restore of the backup completes the synced data will be restored to the phone.
Lawrence,
I was able to get everything back onto the new iPhone 12 after several days of stress. Whew!!
Now I have to see what the options are to find someone who can repair one frozen iPhone 11.
Trying to get some of my money back. Any suggestions?
Much thanks for all your help here.
Which macOS is running on the iMac?
Axel F.
Much thanks, Axel. I will try it this evening. Hope we can continue to stay in touch. It's great to have a consistent person who can provide advice. :-)
You are welcome.
Axel F.
If I can see notification tabs, time, date, on the first screen, it tells me something is still working inside. If I can't swipe anything, how would RESTORE help? Or this is a hardware problem?
error. ignore.
Sorry, I thought that the post I responded to was from someone new to the thread. I should have checked more carefully.
Not a problem. :-) I may need your help yet until I get my data on the new iPhone 12.
My iPhone 11 has frozen and won't turn on or off.
