Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My photos app on my Mac says its updating the photos, but it isn't. Its now January and I don't have any pictures on there from my iCloud stream since September. I can view my most recent pictures on my iPhone and iPad but not on my MacBook.
I don't know how to fix this. It says its updating but its not doing anything.
MacBook Pro 13″, macOS 10.13
Go to system preferences then to your Apple ID , select iCloud make sure photos it’s selected then on the bottom make sure optimize Mac storage it’s selected too now open photos app go to preferences in the second tab unselect iCloud photos then select it back on make sure optimize Mac storage it’s selected see the screenshots and make the settings like this
Note.leave the app in background don’t close out
The two items in "Unable to upload" are probably damaged or incompatible and blocking the upload. Try to export them from Photos with "File > Export > Export unmodified Original". Once you have them saved somewhere else, delete them from Photos and empty Recently deleted again.
Quit Photos and restart your Mac. Now check, if Photos is making progress with uploading the library again. It may take still some time, before Photos will be ready to download new photos. It first has to merge the current photos from your Mac into iCloud, before it will download and import the new photos.
Watch the sidebar, if more "unable to upload" items will occur.
Where is your Photos Library stored? Is it on an external volume or in your Pictures folder?
How much free storage is on the volume with your Photos Library?
is there an album or folder named "Unable to upload" in the sidebar in Photos?
Yes there is an album called that but it only has two pictures in it.
Its not stored on another hard drive - I store most on iCloud. So I'm guessing my MacBook? There is over 40GB left of storage on my MacBook.
Its weird as the pictures show on my iCloud on other devices but they won't update on my MacBook?
Ok I have done that.
How am I able to see if photos is making progress? I have no progress bar. All it says is updating but it doesn't appear to be doing anything.
Is there anyway to delete photos and re download it to reboot it and sync with iCloud?
Have you restarted, or started in Safe mode:
Its now saying restoring from iCloud but nothing is changing
I have done that but it is still frozen on pictures from September?
Yes I have tried that. It’s just saying updating at the bottom but it’s not doing anything
Photos app on Mac won't update!
