Need a new Apple ID

We inherited a phone from a dead relative. It has been restored To

factory settings, but when we try to set up a new Apple ID it keeps just asking for the old info. As of now we were planning to keep the phone number and just take over the service payment that is

within the family. How can we get around this and get a new ID established?

iPhone 11

Posted on Jan 31, 2022 3:24 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2022 3:33 PM

See: Activation Lock for iPhone, iPad, and iPod touch - Apple Support

There isn't a way to bypass that without the password or access to the account. For that, see: How to request access to a deceased family member's Apple account - Apple Support

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Need a new Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.