Level 1

31 points

Apple Pencil Mark-ups on pdf not saving

Hi. I have been using my Apple Pencil to mark-up PDFs on my iPad Pro. Never had an issue until yesterday. Now, when I save or email the PDF, the mark-ups disappear. Have updated to latest IOS 15.3 but that didn't fix the problem. Normally, I would open the pdf from email, do the mark-ups, hit "Done" and "Reply All". When that didn't work yesterday, I tried saving the marked-up PDF to Dropbox and Cloud Drive but same problem. The first page saves, but the mark-ups disappear from the following pages. Any ideas how to fix?

iPad Pro 11-inch Wi-Fi

Posted on Feb 1, 2022 6:26 PM

Top-ranking reply

Ace_responder

Level 1

9 points

Posted on Mar 2, 2022 12:50 PM

I have this problem with multiple users iPads after the 15.3 update. No markup is saved after you close the markup tab for the first time. I have been instructing users to open the markup tab, make all changes necessary using two fingers to scroll instead of closing markup and scrolling. If they do not press the markup button again within the attachment until they are finished making all changes, it appears all changes save. Then hit "Done" and "Reply All" it seems all markups are saved when sent. This is an issue Apple needs to address as the tool is not working properly, this just seems to be a successful work around

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40 replies

Gwopoppa

Level 1

22 points

Mar 8, 2022 5:27 PM in response to ManJor

Manjor,

Any word if this is something that is trying to be fixed?

markqna

Level 1

9 points

Mar 12, 2022 9:11 PM in response to TrixieInk

Trixielnk, this worked for me. Very simple and easy workaround. While we hope the bug is fixed, this works in the meantime. Thanks.

Mar 23, 2022 7:16 PM in response to ManJor

Hi Manjor,

When will the issue be fixed so I do not have to use the clumsy work around?

Mar 25, 2022 5:30 AM in response to TrixieInk

same problem here.

IPAD PRO IOS 15.4

Jp-h

Level 1

8 points

Mar 29, 2022 8:25 PM in response to TrixieInk

I agree and so sick of this. A 2k iPad used for design and it doesn’t save markups on drawings anymore. Frustrated and angry…

Mar 31, 2022 2:14 AM in response to TrixieInk

Same problem here IOS 15.4

SOLVE THIS APPLE !!!

May 15, 2022 2:40 PM in response to Frank-o

Apple please get this fixed ASAP it’s very damaging to users !!!

094x56

Level 1

12 points

May 27, 2022 8:14 PM in response to TrixieInk

Same problem, started a couple of months ago. Half completed in files and nothing in reply emails. Has apple found a fix?

switmyer

Level 1

12 points

Jun 15, 2022 10:21 AM in response to MViola1

I believe you may be correct but I have yet to test it on multiple page documents. Stay tuned.

MacZam

Level 1

4 points

Mar 30, 2022 7:54 PM in response to TrixieInk

This is pretty bad. I have been using 12.9 inch iPad pros for this exact purpose - get a file and write on it to return to students. I ALWAYS save the files to a folder on the iPad itself as Dropbox and the like had issues in the past reconciling changes. This better fix quick as it seems to drop things haphazardly and when editing student aterials, losing information randomly causes me to have to redo the work multiple times. It isn’t like this is a new technology, it has been around. If Apple cannot make this happen, why pay a premium price for hardware?

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Apple Pencil Mark-ups on pdf not saving