Package never delivered

Hello, I recently sent in my iPhone to repair the front screen. When I tracked the status through apple it says it was sent to FedEx. However, when I tracked the package through FedEx it says they are unable to retrieve my tracking results. I sent them a message and they said they haven't received my package and to contact apple. Please help, thank you!

Repair ID: A523883524

iPhone 12 Pro, iOS 14

Posted on Feb 2, 2022 11:29 AM

Similar questions

My order was delivered by UPS but no package was there when I checked. I received a mail stating that my package was delivered by UPS but no package was delivered. I was at home and I checked within 5 minutes of its delivery, I checked the apartment area, and I couldn't find the package, the UPS delivery guy didn't even come to my apartment door. I don't know what to do, very stressed out right now. Please help me, I have reached out to apple they said they are investigating this and they might send a replacement, but what if the same thing happens to the replacement, what will I do then? I really don't know what to do now, I have filed a police complaint, and talked to the realtor about the surveillance system to find out what exactly happened. But I am left helpless at all these steps. Please help.
1583 2
UPS lost my package Hello! I am faced with the problem of delivery from UPS. A month later, my iPhone 14 never came to me. UPS told me to contact the sender. Please tell me who I can contact to get a detailed consultation? Thank you for reading.
3693 8
iPhone 14 Pro Max order is showing delayed Hello, I placed an order (regarding iPhone 14 Pro Max) on 26.10.2022. Since then I have been waiting for my item. Now the delivery status is "delayed". 'ACTION REQUIRED - Indirect signature required.' I have been waiting for the item for too long. The last date, when delivery was tried was 11/23/2022. Cannot understand why it needs so much time to try one more time. Please, tell me whether there is something that I should do. Should I contact the representatives of FedEx? or should I just wait and the problem will be solved without my participation? Can I have my iPhone at least till iPhone 15 will be released? :)) Maybe it is not the right place for such an issue, but please do not delete the question till I get a relevant answer. Thank you in advance! [Re-Titled by Moderator]
241 1

2 replies

Feb 2, 2022 11:47 AM in response to ClarissaAtkins

This is a user to user only forum, so you have not sought the assistance of Apple here. Use the Get Support button at the top of this page or if in the US call Apple at: 800-MY-APPLE

Feb 2, 2022 12:12 PM in response to lobsterghost1

thank you

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Package never delivered

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up