Package never delivered

Hello, I recently sent in my iPhone to repair the front screen. When I tracked the status through apple it says it was sent to FedEx. However, when I tracked the package through FedEx it says they are unable to retrieve my tracking results. I sent them a message and they said they haven't received my package and to contact apple. Please help, thank you!

Repair ID: A523883524

iPhone 12 Pro, iOS 14

Posted on Feb 2, 2022 11:29 AM

Top-ranking reply

lobsterghost1

Community+ 2025

Level 10

184,063 points

Posted on Feb 2, 2022 11:47 AM

This is a user to user only forum, so you have not sought the assistance of Apple here. Use the Get Support button at the top of this page or if in the US call Apple at: 800-MY-APPLE

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Package never delivered

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