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samuel2804 Author

Level 1

4 points

iPhone 11 keeps resetting

I don't know if I can properly explain it but I'll try. So basically every now and then my phone would close apps, and reset like when it dies except it just goes back to the lock screen. I've been able to solve this by deleting some videos or apps. However now my phone is in this cycle where it does the reset thing for about a minute, then it shuts down. Then the white apple logo comes up for another minute. After this, it takes me to my lock screen where I can't do anything except enter my password. After I put in my password it takes me back to the reset thing and the cycle start again. I've tried holding down the sound and power buttons to hard reset and nothing, I've left it for a couple hours and again nothing. I can't back it up because I can't unlock the phone. If anyone has any ideas please let me know.

Thanks

iPhone 11

Posted on Feb 5, 2022 1:53 AM

Top-ranking reply

ProustGiulio

Level 10

208,590 points

Posted on Feb 5, 2022 2:14 AM

It sounds like a hardware (battery? digitizer? other internal component?) failure but we, just users like you, cannot diagnose that kind of issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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iPhone 11 keeps resetting

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