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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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Airpod pro (gen2) case does not hold charge

When I open the case of the defective case, it indicates in is 1% charged or doesn’t display on the paired device. After reading other support threads to reset the case and clean the case such as lighting connection and contacts within the case… I placed my AirPods in another working case and it charged! Only option I have not tried is wireless pad charging the case. Anything else to try short of buying another set of Airpofs for the case?! Thank you!

Posted on Feb 9, 2022 1:44 PM

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Question marked as Top-ranking reply

Posted on Feb 9, 2022 7:28 PM

Just to be clear, it sounds to manlike you want to replace the case - not there AirPods. See the 'Replace a missing AirPod or charging case' section in:

Find your lost AirPods - Apple Support

Make sure the charging port is clear off any debris. See the 'Clean the case of your AirPods or AirPods Pro' section in:

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


2 replies
Question marked as Top-ranking reply

Feb 9, 2022 7:28 PM in response to weinluan

Just to be clear, it sounds to manlike you want to replace the case - not there AirPods. See the 'Replace a missing AirPod or charging case' section in:

Find your lost AirPods - Apple Support

Make sure the charging port is clear off any debris. See the 'Clean the case of your AirPods or AirPods Pro' section in:

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


Feb 9, 2022 11:38 PM in response to weinluan

weinluan Said:

"Airpod pro (gen2) case does not hold charge: When I open the case of the defective case, it indicates in is 1% charged or doesn’t display on the paired device."

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Troubleshooting AirPods Charge:


A. A Few Links to Visit:



B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.


C. Clear Debris:

Using a cotton swab, mush it around the charging case, without punching tightly. See if Earwax and such is removed.

Airpod pro (gen2) case does not hold charge

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