Using iCloud mail to serve mail for my Google custom domain

Question

Level 1

4 points

Using iCloud mail to serve mail for my Google custom domain

I succeeded in changing custom mx records for my domain, (Google let it save), according to Apple instructions Yesterday at 11am. Yet I am not getting those emails on icloud or able to send. Does it really take 72 hours? Has anyone done this successfully?

I put iMac but of course I would want this to work across all my devices.

iMac 24″, 12.0

Posted on Feb 9, 2022 5:34 PM

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Answer 1

Eric--F

Community Specialist

Feb 11, 2022 4:46 PM in response to ilori

Hello ilori,

Thanks again for reaching out using Apple Support Communities!

We understand you're still getting an error as the issue remains with using a custom email domain.

Try removing the custom email domain and adding it back with these steps: Use Custom Email Domain with iCloud Mail - Apple Support

Let us know if you see any error message or notifications when adding the account again.

You might also test with another account to help further isolate the issue.

We hope this helps.

Cheers!

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Answer 2

jdo_apple

Community Specialist

Feb 10, 2022 12:32 PM in response to ilori

Hello ilori,

Thanks for reaching out using Apple Support Communities!

We see you added a custom email domain on iCloud but you're not getting your messages yet.

Did you see any error messages and have you tried restarting your device?

This Apple Support page has more details to Use Custom Email Domain with iCloud Mail - Apple Support

You'll want to make sure your complete all steps listed here to Add a custom email domain for iCloud Mail on iCloud.com - Apple Support

We hope this can help resolve the issue.

Cheers!

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Answer 3

ilori Author

Level 1

4 points

Feb 12, 2022 5:56 AM in response to Eric--F

I got the email " Your Custom Email is Ready" "You're ready to use iCloud Mail to send and receive email with your custom domain. "

I sent an email from icloud.com/mail but it didnt appear in my gmail folder on mail.app. It does appear in iCloud.com/mail sent folder.

In internet accounts, and in mail.app I noticed under server for me@mydomain.com it says Google. I think I need to delete this account and just have icloud and gmail. Does that sound right?

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Answer 4

ilori Author

Level 1

4 points

Feb 12, 2022 6:46 AM in response to ilori

All set.. deleted that account/server. so relieved. Replaced it with icloud mail. Happy to be an early adopter of this new feature.. I feel safer with the related new privacy features as well. As the computer is so a part of our lives now, mental health is important. Feeling a lot better. Thanks!

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