Iphone 13 Pro max

Phone says face ID not working. I have reset all setting, downloaded latest IOS software, and have done multiple restarts. The phone also randomly shuts down multiple times a day. When it comes back on it says battery is low even though it has close to a full charge


Posted on Feb 10, 2022 7:10 AM

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Posted on Feb 10, 2022 8:12 AM

Hello there!

Please follow the steps in the following link for support with this issue:

If an alert says Face ID has been disabled on your iPhone or iPad Pro

As for your second problem, please click on this link:

If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

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Iphone 13 Pro max

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