FaceTime privacy issue - traumatising.

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Level 1

4 points

FaceTime privacy issue - traumatising.

I had a FaceTime video call with someone on my MacBook, and long after I finished (over an hour later) I noticed the little green FaceTime icon on the menu bar still green, when I clicked it, it was as if I was still connected and the microphone and video buttons appearing on!

I tried hanging up. It was stuck! It just wouldn’t go away, the FaceTime app itself wasn’t in the app bar.

I am very confused, and all around anxious beyond belief. i need to know if it really was still on!

MacBook Pro 13″, macOS 12.1

Posted on Feb 10, 2022 4:14 PM

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Answer 1

c_luc9

Community Specialist

Feb 11, 2022 2:55 PM in response to ashjgy

Hello ashjgy,

Thanks for reaching out to us in Apple Support Communities about seeing the green light next to the camera after a FaceTime call. We're happy to help by looking into this more!

If the FaceTime app is open this light will appear as it has access to the camera. Here's a resource that explains this:

Don't close your MacBook, MacBook Air, or MacBook Pro with a cover over the camera - Apple Support

Closing the FaceTime app should resolve the issue and turn off the light:

Quit apps on Mac - Apple Support

If this doesn't would you can force close the app:

How to force an app to quit on your Mac - Apple Support

Hope this helps.

Best Regards.

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Answer 2

c_luc9

Community Specialist

Feb 16, 2022 11:29 AM in response to ashjgy

ashjgy,

To help further isolate potential causes for this behavior, see if this continues to be an issue when you restart your Mac in safe mode:

How to use safe mode on your Mac

Let us know if after restating back in normal mode, the issue continues.

Hope this helps.

Best Regards.

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Answer 3

ashjgy Author

Level 1

4 points

Feb 13, 2022 2:39 AM in response to c_luc9

The app and the webcam were not open/on (I don’t know whether the mic was on or not). But this was there. And the x button didn’t work. I couldn’t remove that green icon at all.

My menu bar usually disappears when I’m not using it which is why I didn’t see the FaceTime icon until it was too late.

I hope this clarifies the issue better.

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Answer 4

ashjgy Author

Level 1

4 points

Feb 16, 2022 12:41 AM in response to c_luc9

hi there,

As I have mentioned in my original post, the Facetime app itself wasn’t visibly open for me to quit it (or to force quit).

it was not in the Mac dock, nor was it pinned to it. There was no FaceTime window open either.

As such, there was no way to force quit.

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Answer 5

c_luc9

Community Specialist

Feb 15, 2022 10:24 AM in response to ashjgy

ashjgy,

Did you specifically try the steps to force quit the FaceTime app as explained in the article previously provided? If so what were the results when FaceTime was force quit?

Best Regards.

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FaceTime privacy issue - traumatising.

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