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I have a MacBook Pro 13" with 4 thunderbolts (2019 model) and I noticed I have these dimmed screen areas at the bottom of the display (Stage Light issue). I took it to the authorized reseller in my country to fix it, cause I have an extended warranty, but I have concerns that I'll get charged since the model is not covered by Apple's "Display Backlight service program". Do newer 13" models have the same issue?
MacBook Pro 13″, macOS 12.2
karamellka212 wrote:
I have a MacBook Pro 13" with 4 thunderbolts (2019 model) and I noticed I have these dimmed screen areas at the bottom of the display (Stage Light issue). I took it to the authorized reseller in my country to fix it, cause I have an extended warranty, but I have concerns that I'll get charged since the model is not covered by Apple's "Display Backlight service program". Do newer 13" models have the same issue?
Hardware issues are covered by warranty:
Check your coverage
https://support.apple.com/my-support
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the "Apple Support.app” to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
karamellka212 wrote:
I have a MacBook Pro 13" with 4 thunderbolts (2019 model) and I noticed I have these dimmed screen areas at the bottom of the display (Stage Light issue). I took it to the authorized reseller in my country to fix it, cause I have an extended warranty, but I have concerns that I'll get charged since the model is not covered by Apple's "Display Backlight service program". Do newer 13" models have the same issue?
Hardware issues are covered by warranty:
Check your coverage
https://support.apple.com/my-support
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the "Apple Support.app” to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
Stage light issue on my MacBook Pro 13" 2019
