XS Max camera doesnt work in Camera app after iOS 15.3 update

Hello,

Since I updated my iPhone XS Max to iOS 15.3 my camera has started acting weird; whenever I open the native iOS camera app with my back camera it'll just lag out and only show a frozen frame of the image, what you can see here remains the same over time but with different frames, however it won't get a clear frame (as you can see the image is so darkened) nor take a photo.


I've now tried everything:

  • Removing my case
  • Disabling VoiceOver
  • Updating my iOS version
  • Downgrading my iOS version
  • Resetting my phone settings
  • Resetting my phone to factory default


The problem here is that I do not really think it's a hardware problem because even though the native camera app doesn't work, whenever I try to use the camera on WhatsApp it will work as intended but not focusing anything; the image will just stay blurry as for the final photo.


Any advice or solution?


[Edited by Moderator]

iPhone XS Max, iOS 15

Posted on Feb 16, 2022 10:37 AM

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3 replies

Feb 17, 2022 10:51 AM in response to chus_ctdo

Hi chus_ctdo,


Thanks for connecting with us here in Apple Support Communities. We can see that you're having some issues with your camera. Does this happen with the front facing camera as well? You've done some great troubleshooting up until now. If the steps listed in, If the camera or flash on your iPhone, iPad, or iPod touch isn't working, then we'd suggest that you connect with Apple at Get Support for additional assistance regarding this matter.


Have a nice day.


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XS Max camera doesnt work in Camera app after iOS 15.3 update

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