AirPods

"AirPods: I can hear airpods on the phone, but the other party can't hear them. It's normal to listen to songs"

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What's the Synced Device?:

What device are you syncing these to? Try troubleshooting that device's own audio.

Troubleshooting iPhone Volume:

A Few Links that May Help:

• If you Hear No Sound or Distorted Sound from your iPhone, iPad, or iPod touch Speaker - Apple Support

• If the Microphones on your iPhone aren't Working - Apple Support

• Control Audio Playback on AirPods with iPhone - Apple Support

• Adjust Audio and Visual Settings on iPhone - Apple Support

• Adjust the Volume on iPhone - Apple Support

• Volume Output: If you Can't Hear a Person on a Call or Voicemail or if the Sound isn't Clear on your iPhone - Apple Support

• Volume Input: if your Microphone isn’t Working or People Can’t Hear you While you’re on a Call -Apple Support