MacOS 12 Monterey saying connected to printer but not printing

Question

Level 1

4 points

MacOS 12 Monterey saying connected to printer but not printing

New MacMini with MacOS12 Monterey. All updates applied.

Installed the latest available Sharp MX-C300W printer drivers, which was for MacOS 11 Big Sur - consider this not a big jump to Monterey.

Added the printer - it recognises when the printer is in use or idle.

This device connects to the printer via its Web page and via CUPS.

Computers and printer are wireless to the same network.

However, the printer print queue, just shows "Printing - Connected to printer" but goes no further.

I can print to the same printer from the MacMini (Monterey) by adding a printer share to my old MacMini (Catalina) using the same printer drivers. This is while the direct route above is going nowhere!

I have done the following:

Paused & Resumed the job in Printer Queue - no change
Have tried different apps e.g. text edit, pdf - no success
Compared the setup in old MacMini to new MacMini - no obvious differences
Removed and a re-added the printer - no success
Reset the Printer System and re-added printer - no success
Re-installed the printer after deleting all printer Libraries - no success
(How's this for desperation) Turned off "Limit IP Address Tracking" in the off chance it was interfering - no success

So except for the printer driver, have I missed something in new security settings etc that may be not letting print jobs to go via the direct route.

Thanks, in anticipation of a successful resolution.

Mac mini, macOS 12.2

Posted on Feb 20, 2022 10:31 PM

Reply

Answer 1

Top-ranking reply

BingXB Author

Level 1

4 points

Mar 22, 2022 11:42 PM in response to BingXB

Update: I have, only today 23 Mar 2022, received the updated drivers from Sharp for MacOS Monterey.

Duly loaded them and .... ... ... nothing has changed. :-(

I still get the following when trying to add/connect via Protocol = IPP on the Monterey mac, even thought it can detect it with the correct IP address for the printer.

This is the same Protocol used on the Catalina mac.

However, when I was looking at the printer via its Webpage (from the Monterey mac mind you!) I noticed that it had a LPD server port.

Decided to add the printer via the Protocol = LPD (Line Printer Daemon) and

it set up the printer and I printed a Test page directly from the Monterey mac. Yes!! :-)

Here is the question: why has IPP as a protocol suddenly stopped functioning or being able to communicate to the printer but LPD works?

Reply

Answer 2

Jan Hedlund

Level 7

24,235 points

Feb 22, 2022 3:30 AM in response to BingXB

Hi,

Is it possible to choose a generic postscript (or PCL) printer under Use: ? If so, any change for the "direct route" network connection?

Add a printer to your printer list so you can use it on Mac – Apple Support (UK)

According to the specifications, the MX-C300W supports PS3 (and PCL6):

https://www.sharp.co.uk/cps/rde/xbcr/documents/documents/Marketing/Datasheet/pdf_DS_Datasheet_MXC300W_en_gb.pdf

Reply

Answer 3

lllaass

Level 10

210,513 points

Feb 21, 2022 1:23 AM in response to BingXB

That printer is not an Airprint printer and not listed as being supported by the open source Gluten drivers.

You said Sharp does not have drivers identified as being for Monterey. Many printers that worked fine on Big SUr require updated drivers for Monterey. That seems like your case. Contact Sharp support.

Reply

Answer 4

BingXB Author

Level 1

4 points

Mar 22, 2022 11:47 PM in response to Jan Hedlund

Jan Hedlund wrote:

Is it possible to choose a generic postscript (or PCL) printer under Use: ? If so, any change for the "direct route" network connection?

No, still was not able to connect.

According to the specifications, the MX-C300W supports PS3 (and PCL6):

No difference.

Decided to wait for Sharp's response to updated Monterey drivers.

Reply

Answer 5

BingXB Author

Level 1

4 points

Feb 21, 2022 3:24 PM in response to lllaass

I was reflecting further on this overnight in relation to an observation made in my original post

I can print to the same printer from the MacMini (Monterey) by adding a printer share to my old MacMini (Catalina) using the same printer drivers.

Why does/can Monterey print to the same printer via printer sharing on a machine with Catalina?

Doesn't Monterery need to use either the drivers installed in itself?

Note: When adding the printershare, it used the drivers installed in Monterey (which are Big Sur).

Or use the drivers from Catalina?

In either case it suggests that the drivers may not be the problem. (I might try installing the Catalina driver on Monterey to test this).

I would like to posit that it is a different communication problem for the direct route but I cannot see what that might be.

Any further thoughts much appreciated.

Reply

Answer 6

BingXB Author

Level 1

4 points

Feb 21, 2022 2:18 AM in response to lllaass

Thanks for the info.

lllaass wrote:

"... not listed as being supported by the open source Gluten drivers. ..."

LOL. I suppose Monterey is being intolerant of older printer models! :-)

Reply

Answer 7

lllaass

Level 10

210,513 points

Feb 22, 2022 1:01 AM in response to BingXB

It uses the drivers on the host machine. When you use print sharing and print via your Catalina Mac the drivers on the Catalina Mac are used.

Reply

MacOS 12 Monterey saying connected to printer but not printing

Similar questions