Printing (network printer at work) not working after Monterey-upgrade

Thank you for the information.

Without knowing details about the print server, it is difficult to comment. However, it is interesting to note that a Canon iR-ADV C5550i is listed in About AirPrint - Apple Support as a model with support for the driverless AirPrint technology. An AirPrint-enabled printer is compatible with macOS (Monterey), provided that the printer and the computer are connected to the same network. AirPrint would allow printing without having to install additional drivers on a computer.

Normally, this means a connection to the same Wi-Fi router, either wirelessly or via Ethernet to one of the LAN ports. The situation in a company network can be different with different subnets, et cetera. Xerox (!) has a white paper Enabling Apple® AirPrint®with Your Xerox®AltaLink®Multifunction Printer (https://www.office.xerox.com/latest/XOGWP-18U.PDF). Parts of this document could possibly be of some interest in this case as well.

Otherwise, the C5550i driver downloads from Canon show up to 12.0.1 only.

https://www.canon-europe.com/support/products/imagerunner/imagerunner-advance-c5550i.html?type=drivers&language=en&os=macos%2012%20(monterey)

Add a printer to your printer list so you can use it on Mac – Apple Support (UK)

I have had the same issue after finally upgrading from Mojave where remote printing worked perfectly.

I had upgraded to Monterey, but had so many OS issues, I erased my hard drive, installed Catalina, reset printing preferences, installed the correct CUPS drivers for my Brother laser monochrome printer, yet the problem persists.

The printer is old, so I'm wondering whether it's a printer issue. When I try to print over our network (wifi), no matter what I do, I get the message "Stopped on server - Sending data to printer".

The Brother printer is connected by USB to an iMac using Catalina and no queue shows up.

Hi,

You may want to start a new thread in the appropriate support community area.

When doing so, please provide details. Exact printer make and model? How is the printer connected? The exact macOS version? Which Mac computer model/year? Additional information about the printing problem?

Really appreciate you mentioning the Monterey upgrade relating to the network printing issue. My remote wifi-shared MacBook which used to be able to print remotely when using Mojave now has the latest Monterey update; unfortunately, the USB-connected shared iMac-to-Brother printer cannot upgrade beyond Catalina due to the age of the computer.

I am now getting a different message on the remote MacBook: it keeps trying to "find" the printer but printer shows "offline". I'm wondering if it is the age of the iMac as well as the age of the Brother laser printer that are now the hiccups.

Hello,

Which operating system version did you use when it was working?

Any information about the exact printer model(s)?

You're welcome! Good luck!

The immediate one prior to Monteray - Big Sur.

Glad to hear that. Thank you for your report!