You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

frann02 Author

Level 1

4 points

Whatsapp Messages Icloud Backup Not Found

My whatsapp crashed and therefore I was told to delete it and reinstall it. When I set it up again it said whatsapp icloud backup was not found. I went back to my Icloud back up and I can see it there (38GB of whatsapp) However when prompted to restore it says its not found and Im just so frustrated because I have a-lot of information that is now lost for no reason.

I thought about erasing the phone and restoring from the backup but I am afraid Ill loose more than whatsapp backup.

PLEASE HELP.

iPhone 13 Pro Max, iOS 15

Posted on Feb 22, 2022 8:41 AM

Top-ranking reply

razmee209

Level 10

193,746 points

Posted on Feb 22, 2022 9:21 AM

frann02 wrote:

My whatsapp crashed and therefore I was told to delete it and reinstall it. When I set it up again it said whatsapp icloud backup was not found. I went back to my Icloud back up and I can see it there (38GB of whatsapp) However when prompted to restore it says its not found and Im just so frustrated because I have a-lot of information that is now lost for no reason.

I thought about erasing the phone and restoring from the backup but I am afraid Ill loose more than whatsapp backup.

PLEASE HELP.

Whatsapp backup is separate from the iCloud backup.

Talk to whatsapp or look at their support site.

View in context

Whatsapp Messages Icloud Backup Not Found

Similar questions