You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone not backing up, overfilled with photos, will not work and can't lose photos

iPhone 8 ios 12.4 64 gb

To MacBook air (2017) running monterey 12.2.1, newly upgraded from Mojave 10.4(?)


Running into issues backing up an iPhone.


My goal is to back up an iPhone to a Mac with the intention of factory resetting the iPhone after.

the phone is full on storage, too many photos to the point that the phone will insta delete received text messages, drop calls, and no longer allows for photos to delete. When an attempt was made at clearing space by deleting larger videos, after the delete process, a white image with a play button that did nothing filled the place of the video. Issue also happens with smaller photos now, tho i don't think it did before.


I'm running into many road blocks, if anyone could help with any of them it would be greatly appreciated.


There is not enough storage on the laptop to back up the phone, it tells me when i plug it in. When i actually click on back up, it asks if i want to encrypt the data.

If i hit yes, it prompts me to enter and re enter a password to set it up, and whenever I attempt to it returns "the password could not be set up.

If i hit no it will attempt to and quickly return that it could not be completed as the iPhone disconnected.

The cable is good, the USB works.

I have tried turning on restrict background app refresh, airplane mode, and low power mode simultaneously, same issue. It says there is 78 gbs available on the Mac when i go to the storage tab, but only 40 gbs when i go to disk utility and look thru them all.

⚫⚪ How can I get it to back up/ do i need an external hard drive? ⚪⚫


Second issue

I had an external hard drive, Mac compatible, so I partitioned and set up time machine with 1 TB of storage and made two other partitions, one for photo back up and one for iPhone back up with 500gb each. I'd like to keep the whole phone backed up to put back on her phone after a factory reset, and I'd like to back up all of the photos on it(and teach her how to) to prevent the issue from coming back in time as she has a habit of doing this to phones.

The storage on the Mac is taken up by stuff that can't really be moved to make any meaningful amount of room, and i don't see an obvious way to find the files folders and move them anyways.

⚫⚪Is there a way I can have the iPhone back up sent to the hard drive? ⚪⚫

I saw an online article saying i could do some folder renaming and typing stuff in terminal with "sudo" before it, with the intent of tricking itunes to back up to a different location. I'm hesitant to try that for fear of messing it up and not even knowing for sure that itunes or whatever system backsup the i device will see that there is storage in the folder location, or if it will just check the system storage and deny it again.


I'm also running into an issue where it will import all but one of her photos and like 6 what appear to be corrupted video files? They are white and non reactive with a play button on them. Why won't it back up that last photo? I copied the photos app the hard drive and opened it thru finder, then redirected it to a folder i made before updating from Mojave to get the photos to import to the hard drive.


I tried to copy itunes on Mojave but that didn't work, and the application is still unreachable in Monterey.



Another issue I'm running into is that the amount of photos I've gotten to upload does not equal the number displayed on the phone, it's a thousand short. When i add the amount in her icloud (5gb) (i am so sick of the word icloud) it is over the number it says on the phone. I can't easily download all of her icloud photos easily to see if it recognizes the over lapping files, even with CMD+a, because it only lets me move 1000 at a time and there are 1500 photos, how can I select, say half of them to take an action on.


I am dog tired of trying to work with this system, i have light experience with windows and almost none with apple products. Honestly any kinda of direction would go a long way. Her phone is almost unusable at this point, and there isn't a lot of money in the budget to get a new one, and the photos are extremely valuable as they are all of her newborn child.


I'd like to do this without paying for i cloud if possible.


Thanks in advance

-Y

iPhone 8

Posted on Feb 22, 2022 12:06 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2022 12:12 PM

  1. Spend 99¢ and expand the iCloud storage to 50 GB
  2. Go to Settings/[your name]/iCloud and turn on the switch for Photos, and wait for it to finish syncing.
  3. You can then back up, because the photos will not be included in the backup
  4. You can also back up to iCloud (which is NOT the same as syncing to iCloud)
5 replies
Question marked as Top-ranking reply

Feb 22, 2022 12:12 PM in response to Spacemeatsheep

  1. Spend 99¢ and expand the iCloud storage to 50 GB
  2. Go to Settings/[your name]/iCloud and turn on the switch for Photos, and wait for it to finish syncing.
  3. You can then back up, because the photos will not be included in the backup
  4. You can also back up to iCloud (which is NOT the same as syncing to iCloud)

Feb 22, 2022 2:48 PM in response to Spacemeatsheep

Yes, on your Mac go to Menu, System Preferences, click on Apple ID, and Check Photos. This will copy them to the Photos app database on your Mac. You can then select them in the Photos app and export them to your drive as individual files rather than a single database if you prefer, and also reformat them. You can also enable this in the Photos app itself by going to Photos/Preferences and clicking on iCloud.

Feb 23, 2022 10:24 PM in response to Lawrence Finch

Ive been able to back up and delete some of the things on the phone, and its working better now.

however, I'm running into an issue. I can't get the phone to sync photos to I cloud. I was able to get it to back up, but was not sure where to access the back up files. I figured that's why you made the distinction to sync it.


When I attempt to sync it thru Settings/[your name]/iCloud by flipping the slider, nothing happens, it stays at 5 gas of iCloud storage used up and doesn't appear to synch any new photos to I cloud

It was already enabled when I bought the new storage, and nothing seemed to happen, so I thought sliding the bar off and back on would trigger a sync, which did not. ( it did free up enough space on the phone to allow it to actually delete files again which is at least a little win. it did so by deleting what was on iCloud off the phone)

I have tried to leave the phone plugged in and locked but that also didn't trigger it.


so I guess now I'm wondering, how can I trigger the phone to start syncing photos to I cloud?


iPhone not backing up, overfilled with photos, will not work and can't lose photos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.