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Level 1

4 points

unable to tap Back Up Now tab

Trying to back up photos from iPhone XS Max to computer. Tried all suggestions. The phone shows up on my computer, but unable to open to look at DCIM/photos. Says it's empty, which it's not.

Now tried to manually back up using iTunes. The "Back Up Now" button is not highlighted so I'm unable to tap it. Need help, as I have lots of photos and videos on my phone.

iPhone XS Max, iOS 15

Posted on Apr 25, 2022 3:26 PM

Best reply

elcpu

Level 7

31,488 points

Posted on Apr 25, 2022 3:28 PM

You need to import the photos. Follow the steps here:

Transfer photos and videos from your iPhone, iPad, or iPod touch to your Mac or PC - Apple Support

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unable to tap Back Up Now tab

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