Efecaglar Author

Level 1

4 points

Ipad Air 4 Touch ID Problem

I bought an Ipad Air 4, 6 months ago. It came out of the parcel with a hairline scratch on the Touch Id button. Even though I took a video while opening the parcel, Apple Support and Consumer Rights did not find me right.

Since I bought the product, I have been using it only with PIN. The Touch Id(Power Button) key gets very hot. When I am not using the product, I have to turn it off completely. Is it possible for me to completely disable the Touch ID button?

iPad Air, iPadOS 15

Posted on Feb 24, 2022 8:25 AM

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5 replies

Community Specialist

Feb 25, 2022 8:51 AM in response to Efecaglar

Greetings, Efecaglar.

Welcome to the Apple Support Communities. We can understand why you’d want to find a resolution with your Home Button.

While you are not able to disable the Home Button, you could try these steps: If a button or switch isn't working on your iPhone or iPad

You could also consider using Assistive Touch for a Home Button: Use AssistiveTouch on your iPhone, iPad, or iPod touch

Ultimately, it would be best to Contact Apple Support.

We hope this helps! Thanks for being a part of the community.

Sincerely.

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Efecaglar Author

Level 1

4 points

Mar 29, 2022 7:49 AM in response to Efecaglar

Yesterday I updated my Ipad to IpadOS 15.4 and problem solved.

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Efecaglar Author

Level 1

4 points

Feb 25, 2022 10:15 AM in response to mingoslkd

My ipad doesn't have a home button. There is a problem with the Touch ID button.

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Community Specialist

Feb 25, 2022 11:13 AM in response to Efecaglar

Hey, Efecaglar.

Thank you for clarifying. You’ll still want to follow the steps in the first link, and contact Apple Support if the issue continues.

Warmly.

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Efecaglar Author

Level 1

4 points

Feb 26, 2022 11:22 AM in response to jdo_apple

Didn’t help. I contacted Apple Support. They didn't help.

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Ipad Air 4 Touch ID Problem

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