IOS 15.3.1 - FaceID stopped working - Cant reset

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Level 1

8 points

IOS 15.3.1 - FaceID stopped working - Cant reset

I updated to IOS 15.3.1 a couple of days ago.

Yesterday my FaceID stopped working.

I tried to set up an alternate ID but it wouldn't work. I deleted my Face ID and all attempts 'Set Up Face ID' are failing. I position my face in the frame and hold - the image defocuses and a message pops up "Move iPhone a little lower". I keep moving the phone but it stays defocuses - does nothing and I end up having to cancel.

I have trawled the internet for the last 2 days and can't find anyone talking about this issue. Is it an IOS update problem, or my new phone that is only 5 months old - 13 Pro Max

Please help.

iPhone 13 Pro Max, iOS 15

Posted on Feb 24, 2022 11:51 PM

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Answer 1

Iafeef

Level 7

26,401 points

Feb 24, 2022 11:54 PM in response to mellisaNiz

Hello melliisaNiz,

see this article please:

If Face ID isn't working on your iPhone or iPad Pro

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Answer 2

SravanKrA

Level 10

431,214 points

Feb 24, 2022 11:52 PM in response to mellisaNiz

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID &Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.

If Face ID isn't working on your iPhone or iPad Pro - Apple ...

Do you have a disabled Face ID alert on your device?

Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro

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Answer 3

mellisaNiz Author

Level 1

8 points

Feb 25, 2022 12:08 AM in response to SravanKrA

I dont trust the links you're providing.

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IOS 15.3.1 - FaceID stopped working - Cant reset

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