You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Clarification on Refurbished and Brand New Iphones

Hello,

When I bought my iphone i was told by the seller that the phone it's a refurbished iphone . Now I discovered that the phone model number starts with letter M kindly explain me.


My second question: an iphone can be be Refurbished even if the model number starts with letter M?


Kindly explain me what does refurbished iphone mean


Thanks,

Posted on Feb 25, 2022 6:11 PM

Reply
3 replies

Feb 25, 2022 6:19 PM in response to jeremie001

Just so you know, this is not Apple support. - we are all other users like you.


genuine refurbished phones are sold only by Apple and carry a one year warranty; other sellers call it refurbished, but you don't know who worked on it and there is no warranty.


I cannot answer your question re. the model number, so someone else will hopefully have an answer. Usually it changes depending on the country/region it is sold.



Feb 25, 2022 8:17 PM in response to jeremie001

"Refurbished" by Apple can mean almost anything. If it's been previously used in any capacity and returned, Apple won't released it to another customer unless it's refurbished. It could be something as simple as one that was returned within Apple's 14-day return period, but then checked over with a new battery installed. It could be one where it was sent in for repair and Apple exchanged it and refurbished the exchanged device for the next guy. Or at least salvage as many parts as possible to reassemble into refurbished devices. They can have new parts though, like cameras, speakers, or even logic boards. A lot of what Apple does is reuse as many parts as possible, with the exception of the battery which will always be new. But what Apple can do is modify the serial number and the model number, which third parties can't do.


Apple's refurbished devices become either retail refurbished (model number starting with F) or replacement (N).


A third party might do what they call refurbishing. There might have been damaged parts that were replaced with aftermarket parts - especially the front screen assembly. They might have an aftermarket battery. But the one thing they can't do is mimic Apple's system for changing the model number.

Clarification on Refurbished and Brand New Iphones

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.