Can not download rented movies to new iPad mini 6th generation

Question

Can not download rented movies to new iPad mini 6th generation

I can not download rented movies from the Apple store to my new Ipad mini, 6th generation. I only have one Apple account. I am able to download rental movies to all my other Apple devices, just not to the ipad mini. This is not a problem with purchased movies, just rental movies. I want to download and watch rental movies during air travel.

I have been working with Apple support on this case since January 29, 2022. I have done everything Apple support has asked and done it with them logged into my ipad mini, all with no results.

The case been shuffled from one advisor to another, from the Engineering Department to the Media Department. I was sent to an Apple store to meet with someone at the Genius bar, who sent me back to calling a Senior advisor, who then sent the case back again to Engineering, then to Media Content again, all with no solution. The senior tech advisor I have been working with has no authority to make the decision to replace the defective iPad Mini. It appears she can only refer me to the next department. This has been an incredible waste of her and my time. The ROI for Apple and myself in getting a successful resolution, has been well beyond the replacement cost of my iPad Mini, 6th generation. I am completely at as loss as to why Apple is willing to continually put additional resources, time and engineering costs into a problem which seems to have no solution, beyond replacement. I get the feeling that Apple is trying to get me to just give up and keep my defective Mini.

If someone from APPLE is actually reading this post, you will realize

Apple has a real problem with its product support policy: the replacement of a

defective product. This has resulted in extreme customer dissatisfaction on my part.

WHY CAN'T I DOWNLOAD RENTAL MOVIES PURCHASED FROM THE APPLE STORE TO MY NEW APPLE MINI? HOW DO I GET A REPLACEMENT IPAD MINI??

[Personal Information Edited by Moderator]

iPad mini 6 Wi-Fi

Posted on Feb 28, 2022 12:55 PM

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Answer 1

Mar 18, 2022 6:17 PM in response to michaelzarrella

I had the exact same issue and the same run around. I finally returned my iPad mini 6 to BJ's where I purchased it from. I bought a second one thinking the problem was only with that first iPad. I found out that it is a generic problem with all of them so the second one got returned also.

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Answer 2

ChrisJ4203

Level 10

236,297 points

Mar 2, 2022 10:32 AM in response to michaelzarrella

Actually I have no way to contact Apple any differently than you do. I'm just a user like you. If you are not satisfied, you can call the Customer Service number again and ask them for a supervisor, and you can try escalating it from there. I'm guessing that you do not have an Apple Store close by where you can go. I'm sorry it has gotten to this, and it is unusual there is no end point. I've not seen Apple leave on like that. I suppose you can always send a letter to Apple, or take a look here to see if there is another number you can use. Contact - How to Contact Us - Apple

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Answer 3

ChrisJ4203

Level 10

236,297 points

Feb 28, 2022 1:18 PM in response to michaelzarrella

If you already have a case number with Apple, you need to work with them. This is a user to user support forum and no one here could do anything with your account regarding renting movies.

Apple does not participate here and are not reading your posts here. If you wish to ask them about replacing the device, you can ask them that, but we cannot replace a device either.

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Answer 4

Mar 19, 2022 12:29 PM in response to michaelzarrella

This morning a friend of mine had the iPad mini 6 in a 256 GB model, he just bought it and was running firmware version 15.2, he hasn’t updated to 15.4 yet and we were able to download and watch a movie off-line. It was only my opinion that the version six iPad minis with 64 GB was having an issue and that’s why I tested his this morning. I just bought the 256 GB version an hour ago and I will be testing it sometime this evening with ver. 15.4. Hope this helps

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Answer 5

Feb 28, 2022 4:01 PM in response to ChrisJ4203

Chris,

Thanks for the reply. Didn't realize no one from Apple would read the post. I have asked them to replace the device, unfortunately, they have not done so and are still "working on a solution" one month later. Thought maybe someone in the community might have a solution.

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Answer 6

ChrisJ4203

Level 10

236,297 points

Mar 1, 2022 8:19 AM in response to michaelzarrella

To be honest, if it seems the issue is just with the one device and Apple has not been able to provide a solution, I doubt someone here would. And someone would have to start from scratch to get you to try many steps. I would say continue with Apple unless someone else reads this and has encountered similar behavior and has a solution.

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Answer 7

Mar 1, 2022 11:54 AM in response to ChrisJ4203

I am wondering what happens when Apple gets to a point and nothing more is happening to affect a resolution. Not sure how much time needs to go by before everyone just gives up.

I don't see a way to escalate this for a replacement. Seems we, as customers, are just stuck with their decission and have no recourse. Would you have any "secret" steps to take? Some magic phone number to call that is not just "customer support" or talking with the senior tech assigned to the case? This could just drag on and I will be stuck with a boat anchor instead of a working product.

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Answer 8

Mar 2, 2022 5:08 PM in response to ChrisJ4203

Chris,

Thanks for all trying and for your help. I have an Apple store near me, which is where the Senior support techician sent me. The people at the store, including the store manager, could not fix the problem and sent be back to customer support. And on and on it goes.

I will try some of the other contact numbers and see where that gets me. I am only a few miles from Apple headquarters in Cupertino. I could knock on the door, but they probably would tell me to contact customer support. (HAHA!)

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Answer 9

Mar 19, 2022 9:55 AM in response to piper-lance

piper-lance,

was wondering how you found out it is a generic probelm with all of them?? Believe it or not, I am still working with a senior tech on resolution since January 29. I did the same thing you did. Went to an Apple Store, Genius Bar, and tried to download rentals to a new ipad mini. No luck there either, just like you. I thought maybe 15.4 IOS would solve it, but it didn't.

thanks

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Can not download rented movies to new iPad mini 6th generation

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