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if they cannot fix your phone at an apple store, do they give you a new one there?
That is not a true statement. I did go to an apple store later in the day and received a new phone when mine couldn’t be repaired.
You weren't given a new phone per se, you were given a service replacement.
Service replacement devices may be new or remanufactured phones, whichever Apple makes available to stores, but they come in plain packaging and are from a different stock than new retail phones.
No, they don't give you a new one, never.
if they cannot fix your phone at an apple store, do they give you a new one there?
