When answering or make phone calls on Mac using handsoff they always fail

When i answer or make call from Mac it always fails with message  "Call failed". Try again button leads to the same result. The incoming call on iPhone is marked as missed.


I tried turn off handsoff on both deviced/restart / turn on. it helped for a couple of calls, and then the same problem.

Current Pro Desktops

Posted on Mar 4, 2022 6:08 PM

Question marked as Top-ranking reply

Posted on Mar 14, 2022 6:03 AM

stan-plat,


Try clicking System Preferences > Notifications & Focus. If a Focus is enabled there, try disabling it temporarily and test to see if that helps: Turn a Focus on or off on Mac


Let us know how it goes. Cheers.

5 replies

Mar 5, 2022 2:03 PM in response to Community User

Hello stan-plat,


Thanks for participating in Apple Support Communities. You completed some great troubleshooting steps so far! In addition to those steps, did you also ensure your Mac and iPhone is fully updated as that can resolve odd issues too:


Update your iPhone, iPad, or iPod touch

Update macOS on Mac


Also, take a look at the information under "If you need help with your connection or call quality" here: If FaceTime isn't working on your Mac


If the behavior continues, let us know more:


  • Does this happen when connected to other Wi-Fi networks or only one?
  • Do you use security software or a VPN on either or both devices?
  • Does this happen with only one connect or all?


Keep us posted!


Take care.

Mar 13, 2022 11:45 PM in response to TammyW_03

it doesn't work


  1. iphone and mac connected to the same wi-fi
  2. no security software
  3. it happen with all incoming calls - i press accept and it just says - failed

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When answering or make phone calls on Mac using handsoff they always fail

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