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Face ID not working anymore on iPhone 13 pro

Face ID no longer works after the latest iOS update. It doesn't recognize my face anymore and when I tried to reset Face ID and start over, it can't seem to find my face in the camera -- keeps saying 'reposition your face within the frame--your face is out of view'. I tried cleaning the special lens but that didn't help.


Any suggestions? If I erase the phone settings, will that wipe out the Verizon phone number assigned to it?

Posted on Mar 5, 2022 7:45 AM

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Posted on Mar 5, 2022 8:01 AM

If your Face ID is not working, see this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and this If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support. If neither help, then use the Get Support link at the top of the page here to contact Apple Support for service, or make a Genius Bar appointment at your nearest Apple Store. 


Erasing settings will not affect your phone number. That is on your SIM.

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Mar 5, 2022 8:01 AM in response to VisaJanet

If your Face ID is not working, see this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and this If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support. If neither help, then use the Get Support link at the top of the page here to contact Apple Support for service, or make a Genius Bar appointment at your nearest Apple Store. 


Erasing settings will not affect your phone number. That is on your SIM.

Face ID not working anymore on iPhone 13 pro

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