Logitech Circle 2 using homekit secure video stopped recording

Question

Logitech Circle 2 using homekit secure video stopped recording

I have two Logitech Circle 2 security cameras which have worked fine since they were purchased at the end of 2018. In mid-March 2022 whilst I was away my Homepod updated to 15.3 and both my Circle 2 camera's stopped recording. (The recording timeline disappeared from both). Since then I have restarted my Homepod and cameras multiple times and even completely removed one camera from my Home and re-initialised it from scratch with no improvement. I have a 2 TB icloud+ subscription and both cameras continue to correctly stream video - there's just no recording :-(

Any help to reach a solution would be greatly appreciated!

Posted on Mar 6, 2022 7:24 AM

Reply

Answer 1

Top-ranking reply

Alfvén-Velocity Author

Level 1

4 points

Mar 17, 2022 3:59 AM in response to Alfvén-Velocity

Whilst this problem appeared in mid-February 2022 (I accidentally wrote March above), the release of 15.4 in early March 2022 has fixed it. The cause of the problem was very clearly associated with the release of 15.3 (for my Homepod and iPhone) which for almost a month meant it was not possible to record events associated with my security cameras. Given the amount of money invested in Apple products to allow such security recordings (Homepod, iPhone, icloud+ subscription), I sincerely hope this doesn't happen again.

Reply