You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mold Smell: Brand New MacBook Pro

I just got a brand new MacBook Pro in the mail —directly from Apple. The inner box that was sealed with plastic smelled very powerfully of mold when I opened it. The outer brown box that it was shipped in didn't smell of mold, nor was it wet. The computer itself also smells of mold, even though I have had it sitting out overnight. I didn't see any desiccant pack in the inner box, which is presumably why it got moldy. I didn't see visible mold but the smell knocks one over. I have not migrated anything to it, because I figured I'd be sending it back, in that this is not what I expect from a brand new MacBook Pro from Apple. I live near an Apple Store and am considering returning it there. Thoughts?

MacBook Pro 13″, macOS 12.1

Posted on Mar 7, 2022 7:05 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 7, 2022 7:16 AM

If you’re not happy, for whatever reason, take it to the store. Show the staff the problem and they’ll take it from there.

1 reply

Mold Smell: Brand New MacBook Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.