I bought the MacBook Air from Costco and first the box smelled bad of mold so I opened it and the whole computer smells like mold. Is there anything I can use to get rid of the smell as I am allergic to mold and I don't want to have to take it back to Costco as it is not very close to me.
Can you correlate the odor with its power cord?
MacBook charging cord smells like mold - Apple Community
Can you correlate the odor with its power cord?
MacBook charging cord smells like mold - Apple Community
I did purchase a C to C power cord replacement in December of 2021 and it reeked of mold. I tried to clean with bleach but the mold smell permeated the polymer cord. Apple replaced and zeroed out the charge. Second cord reeked- when I opened the mailing envelope the smell was there even before opening the box. I called again, and they said they would send another. I ordered THIRD one from target. The smell was there too, but less than the ones shipped from Apple. (I am in California and no apple store with in 100 miles). I called Apple again, they said they never heard of this. Told them to check the discussions. She offered ANOTHER cord replacement. I declined as I am filling up landfill with stinky apple cords. I asked her if there was another company cord I could use. She suggested Belkin C to C which I ordered. I wish they would be upfront and admit that somewhere along the supple chain, there is an issue with cords.
djcorrigan Said:
"mold: I bought the MacBook Air from Costco and first the box smelled bad of mold so I opened it and the whole computer smells like mold. Is there anything I can use to get rid of the smell as I am allergic to mold and I don't want to have to take it back to Costco as it is not very close to me."
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Return it:
Very close or not, I'd say take it back and return it. This time, however, purchase one from Apple. Also, contact Costco, asking if you can send it to them. That might be an option, being that Covid is going around, and showing up in-person is unfavorable to some of its customers.
actually it was the power cord that stinks, tried to soak it in bleach and nothing worked to remove the smell, I am very allergic to mold so bought a new cable to charge and all works great now with NO mold.
I wonder why apple support says "I have never heard of this happening". I now know of others personally with this issue. Did the cords absorb stinky smells sitting in a shipping container for months? It would be horrible to open a brand new shiny MacBook and phew the smell......all from the cord. I sure hope they fix this soon.
I am so allergic to mold I had a bad headache immediately after opening and after reading on here others complaining that I figured out it was the cord not computer so why did the computer not have mold when packed in same box.
djcorrigan Said:
"mold: I wish they would be upfront and admit that somewhere along the supple chain, there is an issue with cords."
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Return this:
Then, return this to Costco. Seems you've been scammed (though a full assumption on my part). They sold you a defective, damaged device. They should have known better.
Yes you are right it is the power cord. I went to Walmart bought a cheap cord that works and does not smell bad. Thanks for the hint
Great! Thanks for the update.
I bought Belkin at Walmart and it works. I put original cord of Apple off by itself after soaking in bleach and still stinks month later
mold
