Could not sign in, Authentication failed, App Store, Media & Purchases iPhone 12

Hi,


I’ve noticed today that I can’t download any app from App Store on my iPhone 12. Once I wrote my password then it kept asking me to login again and again without any luck. I also noticed that I can’t access Media & Purchases as it shows Off- once I pressed it shows “Signing to Apple Media Services” and ends up with “Could not sign in Authentication failed”. I also can’t log in into Apple TV, Music… I think I’ve tried all option which people recommended in internet to do it and it still doesn’t work :(. I just can’t get it why I can access App Store, Apple TV etc form my iPads and MacBook Pro by using the same Apple ID the same Wi-Fi, hot spot whatever just not from the phone. I haven’t changed anything in my phone since last downloads from App Store (2 days ago).

I did:

-turn off/on the phone

-reset passwords

-reset network

-reset all settings

-checked time zone

-tried to connect to different Wi-Fi & cellular (but it works perfectly on any of it on my IPads and MacBook)

-cleared the App Store cache and restart the App Store

-checked if VPN is turned off

-checked my phone updates (now I have software version 15.3.1)

-checked the apple system status page

-sign out of my Apple ID and in

-changed Face ID

-checked available space ( is over 30GB)

and probably something else just don’t remember ;)



I’ll be very appreciate for help because this is very annoying.




Posted on Mar 7, 2022 1:45 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 7, 2022 2:07 PM

If you have a VPN profile and app on your phone delete them. Turning them off is not always sufficient, because the profile reroutes communications through the app whether it is enabled or not.

Similar questions

6 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Could not sign in, Authentication failed, App Store, Media & Purchases iPhone 12

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.