iCloud+ payment

Pitpants1 Said:

"iCloud+ payment: I have received an email stating £0.79 which is due to be charged on 09/03/2022 for iCloud+ there is a problem with my payment information. Nothing has changed from last month - could this be a hoax email"

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Start Here: Verify Unfamiliar Charges - Apple Support

This is a Scam:

If is is an eMail, then it is a phishing scam. If it is in your bank account, then it may be a mishap, on whomever's part. View these two links to determine which is the case...

• Scams: Recognize and Avoid Phishing Messages, Phony Support Calls, and Other Scams - Apple Support
• Bank Charges: If you See "apple.com/bill" or an Unfamiliar Charge on your Statement - Apple Support

So, to fix this...

Contact Apple Support:

For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple.  Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:

Apple Phone Support:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Pitpants1 Said:

"iCloud+ payment: I have received an email stating £0.79 which is due to be charged on 09/03/2022 for iCloud+ there is a problem with my payment information. Nothing has changed from last month - could this be a hoax email"

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Troubleshooting Scam Messages:

Three Thoughts:

A. Use Malwarebytes Mobile Security:

The free version blocks popups. Read the following post to see how to use this software: Blocked numbers - Apple Community

B. Modify your Credentials:

If you suspect activity issues, and interacted with it an any form, then modify the you credentials:

• Modify: your login credentials (Using Both a New eMail and a New Password for each and all sites)
• Associate: a different method of payment to your account
• Enable: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option

C. Report this to Apple:

Have a Screenshot of this? Forward a screenshot of this as an attachment to Apple using this eMail address: reportphishing@apple.com. In the comments pane, inform Apple of what the attachment is all about: an eMail containing an attachment of a phishing scam. Use my User Tip: Using the Photos App to Report Scams: - User Tips

I’d check your payment method by going to Settings > Your name > Payment & Shipping on iOS/iPadOS. You’ll be able to see and update any payment method information on that screen.

I would do that directly as opposed to clicking on any links in an email.