I have an iPhone SE. I can't download some apps (even free ones) because I get a red exclamation point with "Payment not completed" when I try to download the Chirp audiobook app or the Jeopardy app. Other apps like "Candy Crush Saga" download immediately. I have checked my apple id and my information as well as payment method are up to date. I also have a balance in my apple account.
iPhone SE, iOS 15
See the Apple Support article(s) below.
App Store, iTunes Store, or other Apple services - If you can't connect *
Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch *
Try a forced restart. See the section towards the end of the article.
Reset Device. -
If necessary
Hard reset. -
Do a backup and try a factory reset. Then restore from your backup.
Restore - If you see an error when you update or restore your iPhone, iPad, or iPod. *
Backup - Restore your device from an iCloud or iTunes backup. *
If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.
Apple Support schedule phone call -
See the Apple Support article(s) below.
App Store, iTunes Store, or other Apple services - If you can't connect *
Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch *
Try a forced restart. See the section towards the end of the article.
Reset Device. -
If necessary
Hard reset. -
Do a backup and try a factory reset. Then restore from your backup.
Restore - If you see an error when you update or restore your iPhone, iPad, or iPod. *
Backup - Restore your device from an iCloud or iTunes backup. *
If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.
Apple Support schedule phone call -
If all else fails such as doing a simple restart, hard reset and whatnot, here’s a possible solution:
Back up your iPhone and make sure it is a valid backup
Wipe your iPhone completely.
Restore your iPhone with the backup you just made
Hope my answer helped you. Please follow me if so.
Why can't I download some apps while others download fine.
