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⏺ If you can't accept iCloud Terms and Conditions... Learn more >
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my brother's device iPhone 8. He forgot the password of his Apple ID. When I try to recover the Apple ID, they require me to answer some questions. But my brother does not remember the date or any answer that matches the Apple ID's questions.
Are there any ways to get back to my Apple ID?
iPhone 8
Hi Ratana6627,
It sounds like you're having some trouble resetting an Apple ID password that was used for Activation Lock. This link covers what to do If you forgot your Apple ID password.
You mentioned security questions, so it sounds like the account does not use two-factor authentication. Is that right? If so, and if you've tried everything in the link above, we recommend using this link to get in touch with Apple directly: Get Support
Take care.
Hi Ratana6627,
It sounds like you're having some trouble resetting an Apple ID password that was used for Activation Lock. This link covers what to do If you forgot your Apple ID password.
You mentioned security questions, so it sounds like the account does not use two-factor authentication. Is that right? If so, and if you've tried everything in the link above, we recommend using this link to get in touch with Apple directly: Get Support
Take care.
iCloud forgot password
