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iMac stuck on "Downloading 1 item"

My iMac said in order to sync my iPhone 12 to iMac that I needed to download an app. I clicked on download, the progress bar appeared with a picture of an iPhone "Downloading 1 item" and since then nothing has happened. Progress bar started but has not moved in over an hour with no progress.

iMac 27″, macOS 11.6

Posted on Mar 9, 2022 12:37 PM

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Question marked as Top-ranking reply

Posted on Mar 10, 2022 10:24 AM

Hello dcwarrior,


Have you tried disconnecting your iPhone and restarting your Mac to see if the item downloads successfully, so you can complete the sync? To restart, choose Apple menu () > Restart.


Afterwards, connect your iPhone again and let us know if the download completes, and you're able to sync.


Cheers!



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1 reply
Question marked as Top-ranking reply

Mar 10, 2022 10:24 AM in response to dcwarrior

Hello dcwarrior,


Have you tried disconnecting your iPhone and restarting your Mac to see if the item downloads successfully, so you can complete the sync? To restart, choose Apple menu () > Restart.


Afterwards, connect your iPhone again and let us know if the download completes, and you're able to sync.


Cheers!



iMac stuck on "Downloading 1 item"

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