MacBook Pro a1502

Hello, I have issues with my MBP RETINA 13 inch mid 2014. The battery says the capacity is significantly reduced but in the past have been using it like that for so long with no issues. These days if I shut it down soon as it’s off if I press the power button it won’t turn on. I’ve noticed that it turns on after heating up. Besides that it keeps on saying the mac restarted because of a problem. Another problem is that my trackpad and keyboard becomes unresponsive after sometime or starts to drag. What would be the problem? I use downloaded softwares of course . What would you recommend? Please help

MacBook Pro 13″, macOS 11.6

Posted on Mar 12, 2022 8:39 PM

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Posted on Mar 13, 2022 6:36 AM

What you describe is often the result of an old battery starting to expand and bumping into the keyboard/trackpad cable.

Definitely bring it in for service at an Authorized Apple Service Provider to make sure your battery is not expanding, and there is no issues internal components being obstructed by dust or hair.

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Question marked as Top-ranking reply

Mar 13, 2022 6:36 AM in response to micmash265

What you describe is often the result of an old battery starting to expand and bumping into the keyboard/trackpad cable.

Definitely bring it in for service at an Authorized Apple Service Provider to make sure your battery is not expanding, and there is no issues internal components being obstructed by dust or hair.

Mar 13, 2022 6:17 AM in response to micmash265

micmash265 wrote:

Hello, I have issues with my MBP RETINA 13 inch mid 2014. The battery says the capacity is significantly reduced but in the past have been using it like that for so long with no issues. These days if I shut it down soon as it’s off if I press the power button it won’t turn on. I’ve noticed that it turns on after heating up. Besides that it keeps on saying the mac restarted because of a problem. Another problem is that my trackpad and keyboard becomes unresponsive after sometime or starts to drag. What would be the problem? I use downloaded softwares of course . What would you recommend? Please help



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"— or see software help

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

https://locate.apple.com/country



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MacBook Pro a1502

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