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Tri-tone instead of set sounds for e-mails

Since I updated my iPhone Xs to iOS 15.4 there’s been an issue with the notification sounds. I use both the Mail and the Gmail app and before, they played different sounds for incoming e-mails. I set ‘Ding’ as the sound for Mail and two separate Gmail sounds (one for each e-mail address, to hear the difference between work and private mails). The latter is set through the Gmail app itself. Since the update though, I hear the tri-tone when an e-mail comes in and I don’t even see a badge or notification. Only when I open one of the e-mail apps, does the e-mail come in. I don’t understand why the tri-tone is overriding all my set notification sounds. Is anyone having the same issue?

iPhone XS, iOS 15

Posted on Mar 16, 2022 2:34 AM

Best reply

LanguageLaura Author

Level 1

27 points

Posted on Mar 16, 2022 4:06 AM

Okay, I’ve tried many things so far, including deleting the Mail and the Gmail app and redownloading them, deleting all my e-mail accounts and adding them again, and removing the apps separately to figure out which was giving the notification. And I found two things. First of all, iPhone now offers the option to set different notification sounds for each e-mail address (I think this is new?) and I saw that I had ‘alerts’ switched off. But the tri-tone sound actually turned out to come from the Gmail app and I found that there’s a bug in the notification settings on iPhone when it comes to Gmail. If I allow notifications and turn on sounds and badges, but NOT (visual) alerts on the lock screen, in the Notification Center and in banners, the sound is defaulted to tri-tone instead of the sounds I set through the Gmail app! If I turn on either of the visual alerts (like banners), my customized sounds work again. Super weird, it wasn’t like this before the iOS update! See screenshot. Notifications are on, sounds are on, but I hear the tri-tone instead of my customized Gmail sounds. Where can I report this bug to be fixed?

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Tri-tone instead of set sounds for e-mails

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