Tri-tone instead of set sounds for e-mails

Since I updated my iPhone Xs to iOS 15.4 there’s been an issue with the notification sounds. I use both the Mail and the Gmail app and before, they played different sounds for incoming e-mails. I set ‘Ding’ as the sound for Mail and two separate Gmail sounds (one for each e-mail address, to hear the difference between work and private mails). The latter is set through the Gmail app itself. Since the update though, I hear the tri-tone when an e-mail comes in and I don’t even see a badge or notification. Only when I open one of the e-mail apps, does the e-mail come in. I don’t understand why the tri-tone is overriding all my set notification sounds. Is anyone having the same issue?

iPhone XS, iOS 15

Posted on Mar 16, 2022 2:34 AM

Top-ranking reply

LanguageLaura Author

Level 1

27 points

Posted on Mar 16, 2022 4:06 AM

Okay, I’ve tried many things so far, including deleting the Mail and the Gmail app and redownloading them, deleting all my e-mail accounts and adding them again, and removing the apps separately to figure out which was giving the notification. And I found two things. First of all, iPhone now offers the option to set different notification sounds for each e-mail address (I think this is new?) and I saw that I had ‘alerts’ switched off. But the tri-tone sound actually turned out to come from the Gmail app and I found that there’s a bug in the notification settings on iPhone when it comes to Gmail. If I allow notifications and turn on sounds and badges, but NOT (visual) alerts on the lock screen, in the Notification Center and in banners, the sound is defaulted to tri-tone instead of the sounds I set through the Gmail app! If I turn on either of the visual alerts (like banners), my customized sounds work again. Super weird, it wasn’t like this before the iOS update! See screenshot. Notifications are on, sounds are on, but I hear the tri-tone instead of my customized Gmail sounds. Where can I report this bug to be fixed?

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27 replies

Mar 31, 2022 1:46 PM in response to LanguageLaura

Thank you! This worked! This has been confusing me for days!!! First, my badges disappeared. Then, I was getting the tri-tone or whatever it's called and could not figure out what was causing it. I have my Gmail app set to the classic sound. Somehow my badges came back, but the sound remained the wrong notification. Once I saw the badges, I realized the sound was wrong so I started Googling and found these posts.

I added banner preview and then never so I don't have to see them.

Seems like Google is lagging behind Apple's updates.

Mar 16, 2022 11:01 AM in response to Arlo Pear

For me, yes!

Mar 17, 2022 10:46 AM in response to LanguageLaura

That worked. Thank you! I still don't understand why the update would have caused that issue. But at least there's a good workaround.

weeria

Level 1

8 points

Mar 18, 2022 6:48 PM in response to LanguageLaura

I have the same problem. Thank you. Wonder if it will ever be fixed.

AusIsa

Level 1

8 points

Mar 21, 2022 10:51 AM in response to Arlo Pear

for me, yes!

I found the "notification" setting just gives you the proper sound without throwing up information on your lock screen/black screen.

vgarant

Level 1

8 points

Mar 28, 2022 8:58 AM in response to weeria

Classic tone is gone for me too. Was the one I used.

Apr 17, 2022 5:58 PM in response to weeria

Oh, I’m not alone. It’s so annoying. I don’t like any of the newer tones. Why mess with a good thing? Grr!

May 1, 2022 12:21 PM in response to LanguageLaura

This worked for me too. Thank you!

May 2, 2022 5:10 PM in response to LanguageLaura

Oh what a lifesaver. I dont mind the banner notifications but customised sounds are back finally. Thanks

cnick6

Level 1

5 points

May 31, 2022 6:46 PM in response to Jumpstaaart

I do mind. I don't want any contents of my emails showing up in the notification center. This is a privacy violation, IMHO. I filed a bug with Google.

Mar 28, 2022 10:07 AM in response to AusIsa

Agree with Auslsa. I keep the notification center option on, I get the sound I want for new email, and I don't have to deal with updates popping up for every email (which is my preference). I am still seeing a delay in the notification sound and the badge on the gmail app....not a big deal I suppose.

AusIsa

Level 1

8 points

Mar 28, 2022 9:58 AM in response to stuartnc

I did this as well and it worked! I found the "notification center" option was the least intrusive of the notifications.

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Tri-tone instead of set sounds for e-mails