iPhone 12 mini stuck in Do you trust this computer

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iPhone 12 mini stuck in Do you trust this computer

iOS15.4, MacBook Pro, Monterey 12.2.1. Connected iPhone to MBP that has been trusted before and Do you trust this computer started flashing on the screen once a second and did not react to either answer.

Tried again and now this popup has stuck on the iPhone screen, the phone does not react to anything other but physical buttons. Face ID works and opens the phone but this popup is on top, it recognizes touching the trust and don't trust buttons but nothing happens. Can't even switch off the phone as the slider doesn't work.

Connecting to another Mac makes no difference. It recognizes USB cable being connected but nothing happens. This trust popup is on top and nothing under it responds to anything. Seems to work otherwise

How do I switch off iPhone in this situation? Off slider comes on top of the screen but doesn't do anything. Can't answer calls or anything.

Posted on Mar 19, 2022 2:49 AM

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Answer 1

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juhani272 Author

Level 1

4 points

Mar 20, 2022 8:12 AM in response to dawngreg08

Hi, thanks for response.

My first problem was that I had to force restart my iPhone that was completely stuck with this trust loop and didn't respond to screen and couldn't find how to do it. I found this in 9to5mac.com: volume up, volume down, side switch. Reset the trust settings. Then it worked OK with my MBA. Rebooted my MBP and now it works with both. Problem solved, hopefully.

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Answer 2

dawngreg08

Community Specialist

Mar 20, 2022 6:50 AM in response to juhani272

Hello juhani272,

Welcome to Apple Support Communities!If we understand your post correctly, you're unable to dismiss the pop up message if you want to trust this computer. It doesn't accept yes or no. We'd like to help!

Get help If you tap Trust or Don't Trust but doesn't accept your answer, or if the Trust alert won't appear, follow these steps. Try again after each:Make sure that your computer has the latest version of macOS or the latest version of iTunes. Disconnect and reconnect your device from your computer.Restart your computer.Restart your device:iPhone iPad iPod touch Reset your Trust settings.If the above steps don't help, go to Settings > General > Reset and tap Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.If you downloaded iTunes for Windows from the Microsoft Store, make sure that iTunes Mobile Device Helper is enabled as a startup item.If you still need help, contact Apple Support.About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch

Thank you for using Apple Support Communities. Take care!

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iPhone 12 mini stuck in Do you trust this computer

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