Netflix red disc of death on Apple TV 4K

I’ve had the Apple TV for about 3 months with no problems to speak of, but since yesterday I’ve been unable to watch anything on Netflix. Every time I try I get the endlessly spinning red disk. I’ve tried switching the TV off and on again, updating to the latest OS and uninstalling/reinstalling Netflix. The obvious next step is to reset the TV, but that would be a major pain with no guarantee that it will work. I hope someone can help me.

Apple TV 4K, tvOS 15

Posted on Mar 19, 2022 2:36 PM

Top-ranking reply

OrigamiFan1

Community Specialist

Posted on Mar 20, 2022 11:15 AM

Hi MacGee,

You've completed some excellent steps already. You can double check additional steps and settings using the recommendations for the Apple TV app here: If you can't watch or stream movies and TV shows in the Apple TV app

However, it looks like a full reset has helped others in the past. Netflix Red Circle of Death/ Apple TV 4K

You could also reach out to Netflix if the issue spans across multiple devices. Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen

If needed, the steps for resetting your Apple TV can be found here: Reset Apple TV

Best!

View in context

Netflix red disc of death on Apple TV 4K

Similar questions