MacBook Air 2017 Component Failure (Crap Logic Board)

They indicated that they could not specify what caused the fault as there

was no evidence of lightening/ power surge, physical or liquid damage and therefore they have

deemed it as component failure.

There are at least two reasons failures are generally not diagnosed to the component level.

It is nearly impossible to identify a specific component that needs to be replaced without using a dedicated machine designed for that exact logic board. Those machines are only used in production facilities. They are extremely expensive, and are very few in number. A production logic board that fails those initial tests is not repaired; the industry standard to discard it.

Your question seems to imply Apple might be able to identifying the specific component or components that have failed, presumably followed by replacing them. Modern digital electronic designs are not conducive to that kind of repair. To attempt it is extremely labor-intensive and prohibitively expensive. The particular component(s) that have failed may no longer be obtainable anyway.

Given those alternatives, replacing the logic board is the only practicable solution.

No other product manufacturer does things any differently.

ngonidzashe209 wrote:

Thank you for the explanation but all you said still does not make sense to a customer who was handling his MacBook Air with extra care and did not contribute to that component failure by any physical damage or accidentally spilling water on to the laptop. If Apple does care about their customers then for those circumstances they should consider repairing the laptop for free to make the customer happy because right now I am one of those customers who is not happy and I do not trust Apple products anymore. Recently my Dell Monitor stopped working and they sent me a replacement unit without going through all this that I went through with Apple. And a lot of customers have complained about this component failure issue and Apple is good at ignoring customers and busy enjoying profits from disgruntled customers.

What do you do when anything fails? Electrical devices fail. Do you complain about the manufacturer, the manufacturing process, the design, and customer support? Do you demand free replacements? I know I'd be happy if nothing ever failed but that is not reality. If your computer failed during its warranty period it would have been replaced. If you bought an extended warranty it would have been replaced.

Dell makes good products. If you are happier with Dell products please buy one. But if a Dell logic board component fails outside the warranty period, Dell will not repair the logic board or replace the computer for free.

Some Apple customers must be happy. Apple is a $T company. So they must be doing something right.