Mail issue - mail trash settings deleting when set to Never delete.

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Level 1

52 points

Mail issue - mail trash settings deleting when set to Never delete.

Where else can I find email settings? When I check my iCloud from settings - Apple ID-> iCloud-> iCloud mail -> advanced -> deleted messages is set to Never on all my devices. I don’t use Archive. This is identical on all my devices. All my devices are 4 years old or newer, updated to the newest software.

when I look at my Mail trash folder, there is only 3 weeks of email. Everything beyond that is deleted. The expectation is Never to delete any trash mail. I have 2TB of cloud space with ample space remaining.

can someone tell me what setting is overriding this and deleting my trash mail?

Posted on Mar 21, 2022 8:27 AM

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Answer 1

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tygb

Level 9

64,604 points

Mar 21, 2022 9:09 AM in response to Darren Brown

See the article Change Mailbox Behaviours preferences in Mail on Mac - Apple Support

Even you keep the settings for one month , its depends upon your service to erase the mails from trash , if the mails are important in future archive them or create a folder in on my Mac section and drag and drop mails from trash in it or do the settings as per screen shot ( archive deleted messages should be check marked ) .

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Answer 2

tygb

Level 9

64,604 points

Mar 21, 2022 9:25 AM in response to Darren Brown

You can click on drop down arrow of bin and select on my Mac .

Note : when gmail account and iCloud accounts are configured the mails are automatically archived , its your choice to use archive feature .

And what issues do you face with iCloud archive a second copy of mails is created , it doesn't harm .

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Answer 3

Darren Brown Author

Level 1

52 points

Mar 21, 2022 9:20 AM in response to tygb

My service is Apple iCloud and I have the settings to Never delete. That is not happening. The article you provided states it should. The Archive has a number of issues that I don’t wish to use.

I just want my Mail behavior to match my setting which is Never Delete. I have no storage limitations.

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Answer 4

Darren Brown Author

Level 1

52 points

Mar 21, 2022 9:33 AM in response to tygb

My Mac is a desktop so this is not a helpful solution. When I need these deleted mail it is when I am remote. I really need iCloud to not delete them in the first place and follow the setting it is set to, which is Never Delete.

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Answer 5

tygb

Level 9

64,604 points

Mar 21, 2022 10:06 AM in response to Darren Brown

It works this way only from apple mail application , the mails are bound to be erased from trash bin , you don't need to send product feedback , the same works for a web account .

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Mail issue - mail trash settings deleting when set to Never delete.

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