Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro frozen during upgrade

Hi, My MacBook Pro (2015) frozen after I launched the upgrade to Monterey. It shows the desktop from an hour.

what can I do ?

MacBook Pro Retina

Posted on Mar 22, 2022 11:19 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 23, 2022 8:36 AM

Feddich wrote:

Hi, My MacBook Pro (2015) frozen after I launched the upgrade to Monterey. It shows the desktop from an hour.
https://discussions.apple.com/content/attachment/2de38d4d-3446-424b-93f6-6849eb61d3cb
what can I do ?



You can always force quit a shutdown by holding the power button/TouchID for ~6-10 sec.

Force Shut down your Mac.


Log out, sleep, wake, restart or shut down your Mac

Shut down or restart your Mac - Apple Support



Reboot as normal and see where this leaves you...

1 reply
Question marked as Top-ranking reply

Mar 23, 2022 8:36 AM in response to Feddich

Feddich wrote:

Hi, My MacBook Pro (2015) frozen after I launched the upgrade to Monterey. It shows the desktop from an hour.
https://discussions.apple.com/content/attachment/2de38d4d-3446-424b-93f6-6849eb61d3cb
what can I do ?



You can always force quit a shutdown by holding the power button/TouchID for ~6-10 sec.

Force Shut down your Mac.


Log out, sleep, wake, restart or shut down your Mac

Shut down or restart your Mac - Apple Support



Reboot as normal and see where this leaves you...

MacBook Pro frozen during upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.