I am using Macbook pro Monetary 12.3 and my iPad version is iPadOS 15.4 i also have Wi-fi and Bluetooth on, on both of devices but when i open the pdf and click on markup tool it shows this,
there is no option of iPad as shown here https://support.apple.com/en-us/HT204975
What is the problem here??
I also have checked box handoff between this mac and your cloud services in system preferences
Jainam66,
Thanks for providing us with those additional details. To clarify, which iPad model do you have? Continuity Sketch and Continuity Markup is compatible with an iPad Pro and iPad (5th generation) or later. If your iPad is compatible, we'd like to proceed with some additional troubleshooting steps that will allow us to further isolate the issue:
• Verify if the issue persists in another user account as shown here: Set up users, guests, and groups on Mac• Test the issue using safe mode. Your screen may flash or load very slow. This is normal behavior for safe mode: How to use safe mode on your Mac
We look forward to your reply. Be well!
Jainam66,
Thanks for providing us with those additional details. To clarify, which iPad model do you have? Continuity Sketch and Continuity Markup is compatible with an iPad Pro and iPad (5th generation) or later. If your iPad is compatible, we'd like to proceed with some additional troubleshooting steps that will allow us to further isolate the issue:
• Verify if the issue persists in another user account as shown here: Set up users, guests, and groups on Mac• Test the issue using safe mode. Your screen may flash or load very slow. This is normal behavior for safe mode: How to use safe mode on your Mac
We look forward to your reply. Be well!
Hello Jainam66,
We have a few questions for you just to help us clarify and isolate this issue. Are you signed into the same iCloud account on both devices? Are both devices connected to the same Wi-Fi network? We ask because some routers may have 2.4ghz, 5ghz or a guest connection. Have you tried resetting both devices? Do you experience this with other apps also?
We look forward to your answers. Best.
Yes both devices have same iCloud account and are connected to same network, i also re-started both devices but there is no option for continuing markup other apps like Books and Photos but no option to markup from my ipad to macbook, My continuing sketch works just fine but in preview I can't see that + like others in markup
Why is my continuity markup not working?
