Face ID not working for Apple Arcade activation
My Face ID does not work to activate my Apple Arcade subscription
[Re-Titled by Moderator]
iPhone 12, iOS 15
Just commenting to see if it works..
Question marked as
User profile for user:
MichaelB2019
User level:
Community Specialist
Hi bsled,
Thanks for coming to Apple Support Communities for help today.
If Face ID is working elsewhere correctly, it may just not be switched on for App Store purchases. Please see: Use Face ID on your iPhone or iPad Pro.
"To use Face ID to purchase content from the iTunes Store, App Store, and Book Store, go to Settings > Face ID & Passcode and make sure that iTunes & App Store is turned on. Then follow these steps:
- Open the iTunes Store, App Store, or Book Store, then tap something that you want to buy.
- When asked to pay, double-click the side button, then glance at your iPhone or iPad. If you're wearing a face mask that covers your mouth and nose but Face ID with a mask isn't set up, tap Pay with Passcode and enter your passcode instead.
- Wait for Done and a checkmark to display
You might be asked to enter your Apple ID password for the first purchase you make in the iTunes Store, App Store, or Book Store."
Have a fantastic day!
399 replies
mines not working either.
User profile for user:
Community User
I’m having the exact same issue. Trying to activate my subscription through my phone provider and it’s just stuck on the face ID icon and wont do anything. Hopefully it will work now that I wrote this thread as it did with others?!
I’m having the exact Same issue as the original poster. Face ID is turned on and activated for app store, etc. but does not work when attempting to activate the Apple Arcade. The screen just brings up the Face ID indicator, but nothing actually happens. It doesn't even time out nor eventually ask for a passcode or my password. Just sits on the screen, indefinitely.
This is happening to me too. I’ve been trying all day but my Face ID never pings. I’ve checked the settings and everything is turned on. Has another solution been found?
Same issue here
My Apple ID face recognition is not working for Apple Arcade that I have through Verizon
Commenting for the same result
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Face ID not working for Apple Arcade activation