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Failed to upgrade to macOS Monterey

I'm upgrading my 2019 16 inch MacBook Pro from Catalina to Monterey seems that it failed and returned error at "14 minutes left"


Here's the log :


Mar 27 09:38:46 MacBook-Pro osinstallersetupd[548]: Using product PKSecureNetEnabledProduct <file:///System/Volumes/Data/macOS%20Install%20Data/> at distance 5
Mar 27 09:38:46 MacBook-Pro osinstallersetupd[548]: Extracting /Volumes/Shared Support/UpdateBrain.zip -> /System/Volumes/Data/macOS Install Data/UpdateBrain
Mar 27 09:38:46 MacBook-Pro osinstallersetupd[548]: Finished extracting: succeeded
Mar 27 09:38:46 MacBook-Pro osinstallersetupd[548]: Extracting /Volumes/Shared Support/com_apple_MobileAsset_MacSoftwareUpdate/a05f12dcce7b8581e814c3e73a7d5a72fa9e87e8.zip -> /System/Volumes/Data/macOS Install Data/UpdateBundle
Mar 27 09:39:01 MacBook-Pro osinstallersetupd[548]: Finished extracting: succeeded
Mar 27 09:39:01 MacBook-Pro osinstallersetupd[548]: Syncing extracted data to disk
Mar 27 09:39:01 MacBook-Pro osinstallersetupd[548]: Could not verify trust (5) using MobileSoftwareUpdate policy. Will try basic X509.
Mar 27 09:39:03 MacBook-Pro osinstallersetupd[548]: **** /System/Volumes/Data/macOS Install Data/UpdateBundle/AssetData/./payloadv2/basesystem_patches/arm64eBaseSystem.dmg != ./payloadv2/basesystem_patches/arm64eBaseSystem.dmg ****
Mar 27 09:39:03 MacBook-Pro osinstallersetupd[548]: Operation queue failed with error: Error Domain=com.apple.OSInstallerSetup.error Code=1004 "An error occurred loading the update." UserInfo={NSLocalizedDescription=An error occurred loading the update.}
Mar 27 09:39:03 MacBook-Pro InstallAssistant[539]: Stopped operation queue with Error Domain=com.apple.OSInstallerSetup.error Code=1004 "An error occurred loading the update." UserInfo={NSLocalizedDescription=An error occurred loading the update.}


Anyone has any idea on this?

Posted on Mar 26, 2022 8:00 PM

Reply
Question marked as Apple recommended

The Age of this computer will Govern what newer version of macOS it will Qualify to install. Use About this Mac from the Apple Icon on Desktop - the required Information will be there.


With the above information in-hand - follow this How to get old versions of macOS and verify what version this computer Qualifies to install.  For Best results use Safari to commence the download as Others may not work.


Safari will open a redirect and open the Apple Store where the download can commence.


Computer Qualify for the Monterey upgrade


macOS Big Sur 11 hardware requirements


Caution - jumping over all the newer versions and directly to Big Sur  / Monterey on Qualifying computers is Technically possible - there are those who have attempted and were successful. Then there are those who attempted and had less than good results.


If this is a Production or Mission Critical Set-up - a more prudent and measure approach is suggested. 


The above is from observations on the Apple Support Community Forums and IMHO

Posted on Mar 27, 2022 4:29 AM

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19 replies
Question marked as Apple recommended

Mar 27, 2022 4:29 AM in response to xaxin

The Age of this computer will Govern what newer version of macOS it will Qualify to install. Use About this Mac from the Apple Icon on Desktop - the required Information will be there.


With the above information in-hand - follow this How to get old versions of macOS and verify what version this computer Qualifies to install.  For Best results use Safari to commence the download as Others may not work.


Safari will open a redirect and open the Apple Store where the download can commence.


Computer Qualify for the Monterey upgrade


macOS Big Sur 11 hardware requirements


Caution - jumping over all the newer versions and directly to Big Sur  / Monterey on Qualifying computers is Technically possible - there are those who have attempted and were successful. Then there are those who attempted and had less than good results.


If this is a Production or Mission Critical Set-up - a more prudent and measure approach is suggested. 


The above is from observations on the Apple Support Community Forums and IMHO

Mar 28, 2022 4:09 PM in response to dordal

FWIW, I'm pretty stuck on this. Not only will Monterey not install, but Big Sur won't install either -- exact same error at 14 mins remaining.


I've made a backup of my data via target disk mode, and will be taking it to the Apple store tomorrow. I did try completely wiping the machine, and even after that it still throws the error... the best I can figure is that there's some sort of firmware mismatch between the machine and the OS. But I don't know why -- It's an entirely stock machine, with entirely stock Apple parts, and all I did was try to upgrade from the latest version of Catalina to the latest version of Monterey (12.3).



Mar 29, 2022 11:47 PM in response to dordal

Same here, stock machine configuration. I also tried installing Big Sur but it throws "failed to supply bytes", not sure why.

I'm on Monterey 12.0.1 before this, I'm doing a clean Install as the 12.0.1 keep throwing the "Volume Hash Mismatch" error and my machine keep restarting.


Now I'm stuck with Catalina, I need to upgrade to Monterey to restore the last Time Machine backup.


Please share the solution if you happened to find one, Thanks.

Mar 30, 2022 10:22 AM in response to P. Phillips

Wow, weird timing. I am struggling with essentially the exact same issue and behavior as initially posted here by xaxin and being seen by dodal.


I have a 2019 Retina Air 13in and it will not upgrade to... anything. I've tried all of the above. Wipe the drive completely and install Monterey- error at 14min. Big Sur download and install, same thing. I have made bootable drives of both Monterey and Big Sur, it will not boot (thinks for a second, then reboots). I have allowed for external boot devices in System Startup Utility.


In the end, the only thing I've been able to do is boot it to recovery and successfully reinstall Mojave (it's original OS).


I too saw someone suggesting a RAM issue, but the case I was reading about was discussing an older MacBook Pro with removable RAM, this Air's RAM is soldered, so... no "swapping RAM modules" is going to fix this.


Anyway, very interested to hear any thoughts or luck on this, as I'm beginning to go in circles and basically have an Air that now appears to be stuck at Mojave with no upgrade path...

Mar 30, 2022 10:30 AM in response to scrogers

In your specific case - If BAD RAM is the issue >> Use Apple Diagnostics to test your Mac may identify it.


Barring the above >>



The Age of this computer will Govern what newer version of macOS it will Qualify to install. Use About this Mac from the Apple Icon on Desktop - the required Information will be there.


With the above information in-hand - follow this How to get old versions of macOS and verify what version this computer Qualifies to install.  For Best results use Safari to commence the download as Others may not work.


Safari will open a redirect and open the Apple Store where the download can commence.


Computer Qualify for the Monterey upgrade


macOS Big Sur 11 hardware requirements


macOS Catalina 10.15 hardware requirements


Caution - jumping over all the newer versions and directly to Big Sur  / Monterey on Qualifying computers is Technically possible - there are those who have attempted and were successful. Then there are those who attempted and had less than good results.


If this is a Production or Mission Critical Set-up - a more prudent and measure approach is suggested


The above is from observations on the Apple Support Community Forums and IMHO


Tips Big Sir Upgrade Released Nov 2020


Tips Monterey Upgrade  Released Oct 25, 2021


Make Time Machine Backup  is very useful and can be used to Revert to Previous Working macOS


Notation - Mojave is the Last version to support 32 bit applications / extensions and Drivers. Catalina, Big Sur & Monterey supports only 64 bit and there is no workaround.


Suggest using Go64 to find 32 bit application before attempting the upGrade. Some or many of the Application already installed may required update or upGrades to 64 Bit Versions.

Mar 30, 2022 10:59 AM in response to P. Phillips

Thanks for the reply.


Tried Apple Diagnostics first - "No issues."


Again, I've been trying all of this from a completely Zeroed SSD, not upgrading OS's or any other software installed etc. That said, I know that the Firmware updates are now embedded in the OS updates rather than the older EFI updaters, but I've never run into issues installing latest OS's to completely Zeroed drives.


I am now starting this process over again... have just erased and reformatted fresh to APFS and am reinstalling the original Mojave install from Internet Recovery. From there, without installing anything else, I will try and upgrade to Catalina via the AppStore installer. If that works, I'll try Big Sur and so on.


In the past, while I have been able to get it to restore to Mojave, it has not been happy with any updates past that. We'll see if this time yields different results. Personally... I think this may be some sort of firmware mismatch and without the individual EFI updaters like years ago, unsure it will "self resolve." I'll be happy though to find otherwise.


Thanks.

Mar 30, 2022 2:14 PM in response to scrogers

Very much with most was what has been written.


The issue as I have observed, the moving up the Apple Food-Chain of newer version of macOS has become a bit more complicated and not nearly as straight forwards as in the " Good Old Days ".


Yes the standalone EFI updates are not longer and do not expect seeing then again.


Doing a measured upgrade through several versions to eventually Monterey does better prepare the computer with any Embedded EFIs in each newer version. The mismatch one refers to earlier, is eliminated by moving from Mojave to Catalina to Big Sur and then Monterey. Each previous version will or should update the EFI until the Monterey EFi and presto - should work fine.


Notation: Does this machine have an After Market Internal Drive installed. This Will be a thorn in your side if so. Monterey will verify if the Internal Drive is an Original Apple Drive. If not, Monterey will balk and fail to install with a error message


To get around this - replace the After Market Drive with the Apple Original and Install Monterey. The reverse this action and use the After Market drive and insatall Monterey to that Drive.


It, Monterey will need to Flash the Computer with the New EFI Boot ROM and thereafter all sould be good.



Mar 31, 2022 10:59 PM in response to xaxin

Quick update on my machine. Apple Store techs tried for three days to get it to work -- they could get Catalina on it, but neither Big Sur nor Monterey would install. They tried recovery mode, Apple Configurator, and a USB installer... no joy.


The self-diagnostic and the basic in store diagnostic turned up no problems, but eventually they ran a more intensive overnight memory diagnostic -- and that did turn up a problem with the RAM. So the computer is going to Texas for repair.


Given that all three of us happened to have this same problem the same week, all after upgrading from Catalina to Monterey, I'm less than convinced this is really a RAM issue, but I guess if I get it back and it works, I won't worry about it too much. I suspect there's a firmware upgrade that isn't being properly applied, but I'm not really sure.


Hope you gents also have AppleCare -- I'm not sure there's anything that can be done here other than a board swap.

Apr 1, 2022 6:19 AM in response to P. Phillips

Yeah, thanks again for your help.


Unfortunately, this is still a bust for me. My process-


  • Wiped the SSD completely and started over (again).
  • Fresh install of Mojave (original OS) from Internet Recovery (because the drive is wiped).
  • Made the local admin account and run through setup assistant.
  • Did nothing else but open Safari and download Catalina from Apple Support via AppStore.
  • Ran installer, took its time, but did upgrade to Catalina successfully.
  • Log back in, do nothing but open Safai and download Big Sur from Apple Support via AppStore.
  • Ran installer... goes for about 3-4 min, gets to 14 min remaining... boom. Exact error as the first post from this thread (Could not verify trust (5) using MobileSoftwareUpdate policy. Will try basic X509..... etc etc etc).


I cannot get it to boot from external USB sources with Big Sur or Monterey (briefly attempts, then quickly balks and reboots to the local drive).


At this point, I believe it's a hardware issue (or more likely firmware that is not going to be resolved without some sort of hardware replacement) and the computer appears to be "stuck" at Catalina...


Always open to more suggestions, but I don't see a straightforward path to success on this one.


Thank you!



Apr 1, 2022 6:33 AM in response to dordal

Thanks dordal for the update. As you can see from my last post to P. Phillips, it sounds like you an I are in the exact same boat... and this Air will likely be going into Apple as well.


I do find it odd (or quite a coincidence) that there are three (at least) reports of essentially the exact same thing in a relatively recent and short period of time that is apparently damaging (or at least partially damaging) these computers, but stranger things have happened.


We shall see.

Failed to upgrade to macOS Monterey

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