You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

xaxin Author

Level 1

14 points

Failed to upgrade to macOS Monterey

I'm upgrading my 2019 16 inch MacBook Pro from Catalina to Monterey seems that it failed and returned error at "14 minutes left"

Here's the log :

Mar 27 09:38:46 MacBook-Pro osinstallersetupd[548]: Using product PKSecureNetEnabledProduct <file:///System/Volumes/Data/macOS%20Install%20Data/> at distance 5
Mar 27 09:38:46 MacBook-Pro osinstallersetupd[548]: Extracting /Volumes/Shared Support/UpdateBrain.zip -> /System/Volumes/Data/macOS Install Data/UpdateBrain
Mar 27 09:38:46 MacBook-Pro osinstallersetupd[548]: Finished extracting: succeeded
Mar 27 09:38:46 MacBook-Pro osinstallersetupd[548]: Extracting /Volumes/Shared Support/com_apple_MobileAsset_MacSoftwareUpdate/a05f12dcce7b8581e814c3e73a7d5a72fa9e87e8.zip -> /System/Volumes/Data/macOS Install Data/UpdateBundle
Mar 27 09:39:01 MacBook-Pro osinstallersetupd[548]: Finished extracting: succeeded
Mar 27 09:39:01 MacBook-Pro osinstallersetupd[548]: Syncing extracted data to disk
Mar 27 09:39:01 MacBook-Pro osinstallersetupd[548]: Could not verify trust (5) using MobileSoftwareUpdate policy. Will try basic X509.
Mar 27 09:39:03 MacBook-Pro osinstallersetupd[548]: **** /System/Volumes/Data/macOS Install Data/UpdateBundle/AssetData/./payloadv2/basesystem_patches/arm64eBaseSystem.dmg != ./payloadv2/basesystem_patches/arm64eBaseSystem.dmg ****
Mar 27 09:39:03 MacBook-Pro osinstallersetupd[548]: Operation queue failed with error: Error Domain=com.apple.OSInstallerSetup.error Code=1004 "An error occurred loading the update." UserInfo={NSLocalizedDescription=An error occurred loading the update.}
Mar 27 09:39:03 MacBook-Pro InstallAssistant[539]: Stopped operation queue with Error Domain=com.apple.OSInstallerSetup.error Code=1004 "An error occurred loading the update." UserInfo={NSLocalizedDescription=An error occurred loading the update.}

Anyone has any idea on this?

Posted on Mar 26, 2022 8:00 PM

Top-ranking reply

Gorilla

Level 1

19 points

Posted on Apr 26, 2022 8:21 AM

Guys i am just coming over here from another discussion about this problem and also encountered this problem on my 2019 macbook pro 16" laptop. Went to genius bar did all fresh installs for weeks, had same problems of fresh installs not going through until i finally got lucky with a Big Sur install finishing. A week later still the same error. I finally found a developer thread in my developers forums that was discussing the same problem and one of the guys was suggesting to not run the apple diagnostics, but the standard memtest86. It is a command line tool, but there is a OSX compiled easy GUI version, called "Rember", that you can freely download here: http://www.kelleycomputing.net/Rember/

Please run this test and i am 99% sure it will show up with a memory error. So did mine and so did a bunch of others who ran the test. Unfortunately my laptop is out of warranty, so I would have to do a motherboard swap and pay the 680 bucks for that, which makes no economical sense. But the i realized, that this is somewhat weird??? How come that all these 2019 macbooks have this problem and all apparently upon upgrading either to the beta version of Monterey (which is the issue that came up in the developer forums) or upon upgrading to the release version of Monterey (if you are a regular customer). There has to be some sort of low level firmware that has to have triggered something within our machines, since it seems to only happen upon upgrading to Monterey. I feel there are probably some batches of faulty Memory chips soldered onto our Motherboards, which were fine under Catalina or even Big Sur, but once Monterey went onto our laptops, something triggered these to encounter the error we all encounter. Honestly i am more than mad that Apple seriously is not starting to acknowledge this and offers free repair. I can just smell a class action suit coming on and for my part i will not buy anymore of the soldered RAM or SSD laptops from them. Its a disgrace to go back and have these often failing RAM chips not replaceable, putting huge burden on environment and consumers pockets (and absolutely unnecessary). Please email to apple and complain. If enough people will do so, they will change their products. Thanks

View in context

Failed to upgrade to macOS Monterey

Similar questions