CarPlay audio issues on cellular

Hi MarkfromMTL,

We wanted to follow up on a few troubleshooting points from If you need help with CarPlay.

Have you tried another USB cable or another port? We ask because it could possibly be the cable or port. See step one of the resource the community provided you.

1. Check your connection to your CarPlay stereo:

- If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.

To follow up on another troubleshooting step, did you have the chance to check your Firmware with the manufacturer? You will ultimately need to get in touch with your stereo or car manufacturer(s). They often have the best advice for their specific product.

7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If the issue remains after reaching out to them then follow the last line of guidance in the resource.

If you still have issues connecting to CarPlay, contact Apple Support.

We hope that helps with your question and take care!

Hi Mark,

The radio firmware should be known by the car manufacturer or Bose.

Bose Product Support

Take care!

Hello MarkfromMTL,

We want to help get this taken care of.

If you need help with CarPlay start with the steps here.

Make sure to verify with the stereo manufacture/car manufacture you have the latest available firmware installed.

We hope this helps.

Cheers.

I have this same issue on my 209 Nissan Murano and have used used multiple cords. Seems to be an issue on the Nissan side that they can’t seem to fix. I’ve had my car in multiple times to repair this issue with no luck whatsoever.

This seems to be a Nissan issue. Exact same issues with my Murano. Tried multiple cords, it doesn’t help with anything.