Apple CarPlay not working correctly for phone calls

19JC81 Said:

"Apple CarPlay not working correctly for phone calls: [...] The unit was working perfectly until apple done their latest software update (iPhone 13 Pro Max). [...]they have said that Apple needs to do another software update to correct this issue as everything on my side is set up correctly. Is this the best place to contact Apple regarding this?"

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Troubleshooting CarPlay and iPhone:

What to Try:

A. Pair in Park:

Try unpairing the phone. Then, pair it back. Perform this while in while in park.

B. View the Owner's Manual:

See what the Owner's Manual of your car says when you read it.

C. Some Links:

• If you Need Help with CarPlay - Apple Support

• Use CarPlay with your iPhone - Apple Support

• How to Connect your iPhone, iPad, or iPod touch to your Car - Apple Support

19JC81 Said:

"Apple CarPlay not working correctly for phone calls: [...] The unit was working perfectly until apple done their latest software update (iPhone 13 Pro Max). [...]they have said that Apple needs to do another software update to correct this issue as everything on my side is set up correctly. Is this the best place to contact Apple regarding this?"

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Troubleshooting CarPlay and Updates:

I. Troubleshooting Updates:

It may be an issue with the update. I have not had this issue. So, refer to the following...

A. Report this to Apple:

Do your Part: Report this to Apple. Having just recently updated your iOS, and have didn't see this issue before on your iPhone, then I would assume the update was not completely installed. Apple may not get back to you directly, but the more feedback Applereceives on this, the more they will know what is going on, and what needs to be fixed in upcoming updates.

1. Go Here: Feedback - iPhone - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Comment: on when you came across this issue, and how you have troubleshot it thus far. Include the URL to this post: Adding a period after a sentence - Apple Community
4. Proceed from there as necessary

and...

B. Restore from a Backup:

Did you create a backup, prior to installing this update? If so, restore from it. If not, then take this as a learning experience knowing to always backup your iPhone. That way you can have something to restore your Mac from, should anything go working with the install.

II. Should you Contact Apple?:

Yes. Contact Apple Support for more on this.

Apple Support Contact Info:

• Contact Us - Choose Locations
• Proceed from there as Necessary